Information Technology Contract Manager

In this role, you'll be at the heart of operations, connecting stakeholders, optimizing vendor performance, and ensuring seamless service delivery aligned with business goals., * Own end-to-end governance of IT service contracts with precision and confidence

• Ensure SLAs, KPIs, and obligations are not just met-but exceeded
• Lead contract lifecycle activities (renewals, changes, updates)
• Proactively identify risks and implement smart mitigation strategies ️

Vendor Management & Service Integration

• Build and manage strong relationships with strategic vendors
• Elevate vendor performance through structured governance and reviews
• Align deliverables with expectations and contractual commitments
• Support seamless service integration aligned with SIAM principles

Procurement & Commercial Excellence

• Play a key role in sourcing and RFx processes
• Support negotiations and help select best-fit vendors
• Partner with finance and procurement to optimize costs
• Ensure compliance with procurement policies and best practices

Stakeholder Management

• Act as the central point of contact between clients, teams, and suppliers
• Deliver clear, impactful reporting to senior stakeholders
• Bridge gaps across technical, legal, and business teams

Performance, Risk & Continuous Improvement

• Monitor service performance and drive ongoing improvements
• Ensure compliance with governance and regulatory standards
• Support issue resolution and dispute management
• Contribute to operational excellence and service enhancement plans

Transformation & Innovation

• Support digital transformation initiatives in contract/vendor management
• Champion automation and tools to boost efficiency
• Help shape the future of service delivery models and best practices

• 10+ years in IT contract/vendor management or service delivery
• Strong experience in IT outsourcing or managed services
• Deep understanding of SLA/KPI governance
• Proven success in multi-vendor environments
• Familiarity with ITIL frameworks
• Excellent communication, negotiation, and stakeholder management skills

Nice-to-Have

• Experience in SIAM environments
• Exposure to procurement and sourcing
• Knowledge of tools like SAP Ariba (or similar)
• Background in transformation or transition programs
• Interest or experience in AI/automation in service management

Who You Are

• A natural collaborator with strong communication skills
• Comfortable navigating complexity and fast-paced environments
• Structured, process-driven, and detail-oriented
• Results-focused with a passion for service quality and client success

Ready to make an impact and take your career to the next level?