Information Technology Support Engineer

For the Brussels office, we are currently looking to strengthen the local IT support capacity with a dedicated IT Support Analyst / Engineer. This role will serve as the primary IT point of contact on-site while being fully embedded in a broader regional and international IT structure.

Your Role

As an IT Support Analyst, you will ensure smooth day-to-day IT operations and deliver high-quality user support. You are visibly present in the office and combine hands-on technical support with a strong service-oriented mindset., On-site IT Support

• Act as the first point of contact for all IT-related questions and incidents
• Provide 1st line and limited 2nd line support
• Support Microsoft environments (Windows, Microsoft 365, Active Directory)
• Assist with user and device management
• Support business and legal applications used within the organization

Workplace & Infrastructure Support (execution-focused)

• Set up and maintain workstations and user equipment
• Support meeting rooms, Teams Rooms, AV setups, and connectivity issues
• Perform basic hardware interventions and local troubleshooting
• Manage IT equipment inventory (laptops, phones, peripherals)

Service Delivery & Escalation

• Escalate complex issues to regional or international IT teams
• Support implementation of centrally defined IT changes, updates, and rollouts
• Work according to ITIL-based processes and service standards
• Contribute to basic documentation and user guidance

User Support & Proactive Role

• Ensure a visible, approachable IT presence in the office
• Support and guide users in their daily IT usage
• Identify recurring issues and propose practical improvements
• Support internal training on IT tools and meeting room technologies

• 4-6 years of experience in IT support or service desk roles
• Strong knowledge of Microsoft environments (Windows, Microsoft 365, Active Directory)
• Experience with user and device management
• Familiarity with tools such as Microsoft Intune and ServiceNow is a plus

Soft Skills

• Strong customer and service orientation
• Calm, patient, and professional in user-facing situations
• Clear communicator, able to bridge technical and non-technical users
• Proactive, solution-oriented, and pragmatic mindset
• Comfortable working within international IT standards and processes
• Interest in new technologies and digital tools (including AI) is a plus

Languages

• English: required
• French and/or Dutch: strong advantage

Offer

• Long-term opportunity within a stable and internationally recognized organization
• Professional yet approachable working environment with a collaborative culture
• Exposure to a broad range of technologies within a global IT structure
• Office located in Brussels (Brussels South area), easily accessible by public transport
• Competitive compensation (indicative: approx. €4,000 gross)