TECHNOLOGY SUPPORT SPECIALIST II

To advise and provide advanced consultation to computer users on various skill levels regarding the effective use of computer resources. Responsible for providing complex and advanced information to faculty, staff, students, and various other groups regarding computers and their usage. Description of Duties

• Consults with users on the use of computers and provides solutions in resolving complex and advanced computer related problems.
• Provides routine and advanced level software and hardware support services and technical assistance services to all departments and other groups.
• Installs, maintains, repairs, and provides support for computer hardware and software.
• Performs and/or coordinates the analysis, development, and testing of systems and procedures.
• Performs service calls, either on-site or by telephone, on computers for problem solving and trouble shooting.
• Performs and/or coordinates the preparation of training literature and materials and the training or classroom lecture of staff, faculty, and/or students.
• Researches, reviews and recommends computer products, services and trends to support user short and long term planning and purchases.
• Provides responsible staff assistance to the assigned supervisor; prepares and presents staff reports and other necessary correspondence as required.
• Installs and maintains computer networks.
• Keeps up to date on new and developing technology.
• Performs other duties as assigned. Supervision Received General supervision from assigned supervisor. Supervision Given May supervise Computer User Services Specialist I, clerical, direct wage or work study employees. Required Education

Bachelor's Degree in Computer Science, Computer Information Systems, or a related field or a combination of education and experience as stated below., * One (1) year of experience in a computer related field; or

• Associate's Degree in a computer related field and a minimum of three (3) years of experience with computers and networks common to the University; or
• Equivalent work experience in performing the stated duties may be substituted on a 1-on-1 basis. Preferred Experience N/A Equipment Use of standard office equipment, use of computer hardware, software and applications.

Preferred: Knowledge of various third party applications and computer networking systems, their components, functions and capabilities., + High School Diploma or GED

• Associates Degree, Technical, or Trade School Degree/Certification or 60 Hours of College Hours
• Bachelors Degree from an accredited university
• Masters Degree from an accredited university
• Ph. D. or other terminal degree from an accredited university
• None of the above

4. • Please provide the field of study for your education: (Open Ended Question)
5. • Please indicate the number of years of work experience you have directly related to the position in which you are applying for:

• Less than 1 year
• 1 year
• 2 years
• 3 years
• 4 years
• 5 years
• 6 years
• 7 years
• 8 years
• 9 years
• 10 years
• Over 10 years

6. • Do you meet the minimum requirements for this position?

Needs to be able to successfully perform all required duties. Indoor office environment. Other Must be able to move between buildings to perform on site service. Works with electronic equipment, necessitating normal caution and safety procedures. Must be able to stoop, bend, reach, climb ladders and stairs to install and maintain equipment and cables. Physical Capabilities N/A Employment Category Full-Time Minimum Salary Commensurate with Experience Posted Salary Commensurate with Experience Position Available Date 04/29/2026 Grant Funded Position No If Yes, Provide Grant Expiration Date Posting Detail Information, 2. Curriculum Vitae

3. Unofficial Transcripts
4. Reference Letter 1
5. Reference Letter 2
6. Reference Letter 3
7. Certifications and Licenses
8. Training Certificates
9. Other Document
10. List of 3 References
11. Unofficial Transcripts 2
12. Unofficial Transcripts 3
13. Letter of Interest
14. Unofficial Graduate Transcripts
15. Additional Document

All UTRGV employees are required to have a criminal background check (CBC). Incomplete applications will not be considered. Substitutions to the above requirements must have prior approval from the VP of HR & Talent Development . Quick Link https://careers.utrgv.edu/postings/50961 Posting Supplemental Questions Required fields are indicated with an asterisk (*). 1. * Are you a current UTRGV employee? + Yes + No 2. * Are you now, or previously, employed by The University of Texas System or any of its institutions? + Yes - I currently am employed by the UT System or its institutions + Yes - I have previously been employed by the UT System or its institutions + No - I have never been employed by the UT System or its institutions 3. * Please select your highest level of completed education. + 6th grade education