Application Support Analyst

The Application Support Analyst will provide production support for business-critical applications, ensuring system stability and enabling key business processes. This role serves as a primary support resource across multiple enterprise platforms, including CRM, order management, and warehouse management systems. This position is responsible for delivering high-quality support to internal users by managing incidents, service requests, and inquiries through an ITSM platform. The Analyst will document issues, troubleshoot and resolve problems, and ensure adherence to SLAs and operational best practices.

Responsibilities

• Collaborate with onshore and offshore teams to track and manage support activities on a daily and weekly basis
• Provide production support for core enterprise applications, including CRM, OMS, WMS, and integration platforms
• Manage and resolve incidents and service requests through an ITSM tool, ensuring SLA compliance
• Perform intake, triage, and troubleshooting of user-reported issues; escalate complex problems as needed
• Maintain accurate documentation of incidents, resolutions, and system performance metrics
• Analyze recurring issues to identify root causes and recommend process or system improvements
• Support system changes and releases while minimizing disruption to business operations
• Monitor application performance, troubleshoot system issues, and ensure overall system reliability
• Communicate effectively with users, providing updates and ensuring a high level of customer satisfaction
• Adhere to IT standard operating procedures (SOPs) and security requirements
• Assist in identifying gaps in systems or processes that may impact data accuracy or performance
• Provide Level 1/2 support and coordinate with higher-level support teams for resolution
• Contribute to continuous improvement initiatives and promote efficient support practices

• Bachelor s degree in a technical field (or equivalent experience) preferred
• 3 4 years of hands-on experience in application or systems support
• Experience supporting enterprise applications in distribution, supply chain, or similar environments preferred
• Strong troubleshooting and problem-solving skills
• Experience working with ITSM tools (e.g., ServiceNow or similar platforms)
• Ability to support both remote and onsite users in environments with 100+ users
• Strong organizational skills with the ability to prioritize and manage multiple tasks
• Excellent communication and customer service skills
• Ability to collaborate effectively with IT teams and business stakeholders

Estimated Min Rate: $56000.00 Estimated Max Rate: $80000.00

What s In It for You? We welcome you to be a part of the largest and legendary global staffing companies to meet your career aspirations. Yoh s network of client companies has been employing professionals like you for over 65 years in the U.S., UK and Canada. Join Yoh s extensive talent community that will provide you with access to Yoh s vast network of opportunities and gain access to this exclusive opportunity available to you. Benefit eligibility is in accordance with applicable laws and client requirements. Benefits include:

• Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week)
• Health Savings Account (HSA) (for employees working 20+ hours per week)
• Life & Disability Insurance (for employees working 20+ hours per week)
• MetLife Voluntary Benefits
• Employee Assistance Program (EAP)
• 401K Retirement Savings Plan
• Direct Deposit & weekly epayroll
• Referral Bonus Programs
• Certification and training opportunities