Senior Technical Support Engineer, Search and BIX - Global Customer Support - US

Pega is changing the way the world builds software. The Technical Solutions Engineer (TSE) is a key technical role within Global Customer Support (GCS) and the first point of contact to customers to address issues. This position develops customer satisfaction and loyalty by providing superior support services for Pega's products. The TSE uses their understanding of Pegasystems' products, the technical environment in which they run, and our customers' business objectives to drive support cases to timely and quality clarification and subsequent resolution by themselves or others in GCS.

What You'll Do at Pega:

• Provide exceptional customer support and relationship management.
• Respond promptly to the customer, customer support, and engineering inquiries to handle and resolve customer issues
• Work with field engineers to assist on-site teams in resolving complex issues
• Become a subject matter expert in product functionality and use to drive customer-based Solutions, * Gartner Analyst acclaimed technology leadership across our categories of products
• Continuous learning and development opportunities
• An innovative, inclusive, agile, flexible, and fun work environment
• Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company

• Experience working with J2EE Application Servers (preferably WebSphere, WebLogic and Tomcat) and/or relational databases (preferably Oracle, DB2, and UDB)
• Demonstrated effective oral and written communication skills, including poise in pressure situations
• Independent thinker, but good team player
• Excellent customer relations skills and organization skills
• Ability to work in a flexible, team environment
• Strong analytical and problem-solving skills
• Ability to identify, propose and implement Solutions

What You've Accomplished:

• Strong analytical and problem-solving skills.
• Should have extensive experience at Core Java, JSP, Servlets and JDBC
• In-depth knowledge of OOPS concepts, Multithreading, Exception Handling, Collections concepts and File systems.

Base salary range for this role is 84,200 - 125,800 USD annually. This role may also be eligible for annual bonus OR commission, as well as benefits and other incentives.

We are the face of Pega. Our aim is to provide world-class technical support and advice on the use of Pegasystems' Products and Applications. We make it easy, pleasant, and rewarding for our customers to work with us. You will be working along with best colleagues and customers across the globe., Culture - At Pegasystems, we foster an environment where people feel valued and empowered to contribute their best. With global clients across industries and regions, we know our success depends on the unique perspectives, experiences, and talents of our people. Ours is a workplace where everyone can grow, collaborate, and deliver meaningful outcomes. We encourage candidates from all backgrounds and experiences and focus on the core competencies and mindset needed to thrive in a role. As an Equal Opportunity employer, Pegasystems will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran or disability status, or any other category protected by law. Export Compliance - For positions requiring access to technical data subject to export control regulations such as this, Pegasystems may need to obtain export license approval from the U.S. Government and EU Authorities for certain individuals. Accommodations - If you require reasonable accommodations under the Americans with Disabilities Act (US only) or comparable regional regulations in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process,or contact (US only) 1-888-PEGA-NOW and/or 225 Wyman Street Waltham, MA 02451 ATTN: Benefits.