Help Desk Analyst

• Provide responsive technical support for employees by diagnosing and resolving issues related to desktops, laptops, mobile devices, and peripheral equipment.
• Manage and track incidents and service requests through ServiceNow ITSM, ensuring timely updates, accurate documentation, and effective resolution.
• Support user access and identity-related needs, including account assistance and authentication troubleshooting within Okta and Microsoft 365 environments.
• Configure, deploy, and maintain endpoint devices using Intune and other enterprise management tools to meet operational and security standards.
• Troubleshoot hardware and software problems across Windows, Mac, and mobile platforms, escalating complex issues when necessary.
• Assist users with Microsoft Office 365 applications and collaboration tools to minimize disruption and maintain productivity.
• Perform hands-on support for computer hardware, including setup, replacement, diagnostics, and break-fix activities for end-user equipment.

• Collaborate with internal technology teams and external vendors to resolve recurring issues and improve the overall support experience. Requirements - 5+ years of experience in help desk or desktop support roles within an enterprise environment.
• Demonstrated knowledge of computer hardware support, including device setup, diagnostics, and troubleshooting.
• Hands-on experience with Okta, Microsoft Office 365, ServiceNow ITSM, and Intune.
• Ability to perform basic and intermediate troubleshooting for hardware, software, access, and endpoint management issues.
• Experience supporting both Windows and Mac computer environments in a user-facing capacity.
• Strong communication skills with the ability to explain technical issues clearly and provide effective customer service.
• Proven ability to manage multiple support requests, prioritize workload, and maintain accurate service documentation. Technology Doesn't Change the World, People Do., All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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