Help Desk Analyst I

• Respond to incoming support requests and deliver first-level assistance for common technical issues involving workstations, applications, printers, and connected devices.

• Diagnose and resolve routine problems affecting desktops, laptops, mobile equipment, and peripheral hardware in a timely and detail-oriented manner.

• Record incidents, troubleshooting steps, and final outcomes accurately within the ticket management system to maintain reliable support history.

• Create and manage user accounts, perform password assistance, and complete foundational Active Directory administration tasks as assigned.

• Route more complex or unresolved issues to advanced support teams with clear notes and relevant diagnostic details.

• Support device setup, configuration, and deployment activities for computers, Apple products, and other endpoint technology.

• Provide courteous follow-up with end users to confirm issues have been addressed and service expectations have been met.

• Contribute to internal knowledge resources by documenting recurring issues, standard fixes, and user support guidance. Requirements * Experience or foundational knowledge in a help desk, desktop support, or other entry-level IT support environment.

• Working familiarity with Microsoft technologies, computer hardware, and basic troubleshooting methods.

• Understanding of Active Directory tasks such as account support, password resets, and user access assistance.

• Exposure to Mac computers, Apple devices, Android devices, or mixed-device support environments.

• Awareness of networking and infrastructure tools, including technologies such as Cisco or Citrix, is preferred.

• Ability to manage multiple support requests, maintain accurate records, and stay organized in a ticket-driven setting.

• Strong customer service, communication, and problem-solving skills with a dependable and detail-oriented approach. Technology Doesn't Change the World, People Do.®, All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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