Service Desk Technician in Rochester

• Provide first-line technical support via phone, email, and in person
• Troubleshoot hardware, software, and network-related issues
• Support user accounts, password resets, and permissions in Active Directory
• Assist with Cisco-based networking environments (connectivity, basic troubleshooting)
• Set up and configure desktops, laptops, and peripherals
• Escalate more complex issues as needed
• Document tickets, resolutions, and processes
• Deliver strong customer service to internal users

• Experience or exposure to Active Directory (user management, resets, permissions)

• Basic knowledge of Cisco networking (switches, routers, connectivity)

• Comfortable handling phone support and interacting with users daily

• Strong communication and customer service skills

• Ability to work onsite and support users face-to-face

• Basic understanding of Windows environments and IT fundamentals

• CompTIA A+, Network+, or similar certifications

• or help desk experience

• Experience with ticketing systems

Energy Jobline is the largest and fastest growing global Energy Job Board and Energy Hub. We have an audience reach of over 7 million energy professionals, 400,000+ monthly advertised global energy and engineering jobs, and work with the leading energy companies worldwide. We focus on the Oil & Gas, Renewables, Engineering, Power, and Nuclear markets as well as emerging technologies in EV, Battery, and Fusion. We are committed to ensuring that we offer the most exciting career opportunities from around the world for our jobseekers., Our client is a well-established, global organization in the healthcare and medical products space. They operate at scale, supporting customers and partners worldwide, and are known for investing in innovation, quality, and long-term growth. The company has a strong presence in the Rochester area and offers a stable environment with opportunities to build a career.