1st Line Support

You'll be joining a dynamic and supportive ICT team within a public sector environment, where technology plays a key role in enabling operational efficiency and service delivery. The team is committed to providing high-quality support and ensuring users get the most from their ICT systems., As a 1st Line Support Technician, you'll be the first point of contact for technical issues, providing support to users across the organisation. You'll log and monitor service desk calls, resolve incidents, and escalate where necessary. You'll assist with asset reporting, conduct equipment health checks, and maintain up-to-date knowledge of software and systems. You'll also ensure compliance with ICT policies and data protection standards, contributing to the overall security and integrity of the organisation's ICT infrastructure.

• Excellent communication and customer service skills.
• A proactive and organised approach to problem-solving.
• Basic technical knowledge of ICT systems and troubleshooting.
• An understanding of data protection and information security principles.
• A willingness to learn and adapt to new technologies.