Cloud Solution Architect - Copilot

Are you passionate about helping organizations unlock the full potential of AI? Join Microsoft's Customer Success Unit in North Multi-Country Cluster (MCC) as a Cloud Solution Architect - Copilo (CSA) and play a key role in enabling enterprise customers to realize business value through Microsoft 365 Copilot and Agentic AI solutions.

In this role, you will support customers as they move from initial experimentation to scaled adoption of AI by designing and delivering innovative, real-world solutions. You will work across technologies such as Microsoft 365 Copilot, Copilot Studio, and Azure AI Foundry, helping customers transform the way they work.

Impact

This is a unique opportunity to shape how enterprise organizations adopt next-generation AI productivity solutions. You will:

• Act as a trusted technical advisor to enterprise customers, guiding them through AI solution design and implementation
• Lead end-to-end technical engagements, from envisioning to deployment and scaling
• Help customers operationalize Agentic AI concepts to drive meaningful business transformation
• Influence product evolution by sharing insights from customer engagements

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• Lead technical engagements focused on the deployment, customization, and adoption of Microsoft 365 Copilot
• Design and implement custom AI agents using Copilot Studio to address business-specific scenariosI
• Integrate Copilot capabilities into core business processes and productivity workflows
• Provide architectural guidance across the Microsoft AI ecosystem, including Azure AI FoundryTranslate business requirements into scalable, agent-based solution patterns
• Deliver technical workshops, architecture reviews, and Proof-of-Value (PoV) engagementsCollaborate with cross-functional teams including Solution Sales, CSAMs, FastTrack, and Partners
• Drive adoption outcomes based on usage and business impact metricsShare feedback with product and engineering teams to improve solutions

• Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND several years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience
• Proven experience in solution architecture, deployment, or development within the Microsoft cloud ecosystem
• Hands-on experience with Microsoft 365 workloads (Copilot, Teams, SharePoint, Exchange, Power Platform)
• Hands-on experience with Copilot Studio (agent creation, orchestration, automation logic)
• Understanding of enterprise productivity scenarios, API integrations, automation workflows, and identity and security considerations in AI deployments
• Experience working with enterprise customers in technical advisory or delivery roles and stakeholder management and communication skills
• Ability to scope and drive implementation of business-driven AI scenarios

Preferred Qualifications

• Experience working with Azure AI Foundry
• Experience with Azure OpenAI Service
• Experience with Power Platform extensibility
• Experience with building tenant-wide ALM for Power Platform
• Experience with custom copilots / conversational AI platforms
• Familiarity with prompt engineering and grounding techniques
• Background in solution development or technical consulting
• Knowledge of enterprise architecture patterns across Microsoft cloud solutions
• Hands-on experience delivering adoption activities and driving organizational change management.
• Understanding of Microsoft Purview and related Security solutions

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is a global technology company headquartered in Redmond, Washington. Our mission is to empower every person and every organization on the planet to achieve more. We develop, license, and support a wide range of software products, services, and devices that help individuals and businesses realize their full potential.

Our flagship products include the Microsoft 365 productivity cloud, Windows operating system, Azure cloud platform, and Dynamics 365 business applications. We are also a leader in areas such as artificial intelligence, cybersecurity, developer tools, and gaming through Xbox and Game Pass.

With operations in more than 190 countries and over 220,000 employees worldwide, Microsoft is committed to responsible innovation, inclusive economic growth, and sustainability. We work closely with governments, industries, and communities to ensure that technology serves the public good and helps address some of the world’s most pressing challenges.

As we celebrate our 50th anniversary in 2025, we continue to look forward—investing in AI, cloud, and quantum computing to shape the future of work, education, and society at large scale.