Cloud Operations Engineer

• Act as L3 escalation for critical production incidents across AWS, Azure, and GCP workloads

• Lead deep triage and root cause analysis for recurring operational issues

• Drive problem management by identifying patterns and implementing permanent fixes

• Host and operate applications on VMs, containers, and managed cloud services

• Perform advanced maintenance including upgrades, patching, scaling, tuning, and hardening

• Troubleshoot complex networking issues including routing, DNS, load balancers, TLS, private endpoints, and firewall rules

• Validate and optimize VPC/VNet design, peering, VPN, and hybrid connectivity

• Create and maintain Terraform modules for standardized multi-cloud provisioning

• Manage Kubernetes clusters via Rafay and native tooling across EKS, AKS, and GKE

• Implement and manage CI/CD pipelines using Harness and GitOps workflows with ArgoCD and Crossplane

• Configure and manage API Gateways and Apigee for service traffic management

• Automate operational tasks including patching, certificate rotation, scaling, backups, and health checks

• Improve monitoring and alerting using Splunk, Splunk OTel, Prometheus, and Grafana

• Strong experience in L3 Cloud Operations, SRE, or Platform Engineering supporting production environments

• Hands-on expertise across AWS, Azure, and GCP including deployment, operations, and troubleshooting

• Advanced troubleshooting across compute, storage, networking, IAM, DNS, TLS, and application runtime

• Solid Terraform experience including module development and state management

• Experience operating Kubernetes environments (EKS, AKS, GKE) with Rafay cluster management

• Proficiency with Harness CI/CD pipelines and GitOps practices using ArgoCD and Crossplane

• Experience with API Gateway and Apigee for API lifecycle management

• Strong observability experience using Splunk, Splunk OTel, Prometheus, Grafana, and AppDynamics

• Experience managing PostgreSQL and MongoDB in production environments

• Working knowledge of vector databases and their role in AI/ML workloads

• Familiarity with AIOps tools and practices for intelligent operations automation

• Proficiency with GitHub for source control and collaboration workflows

• Proven track record delivering RCAs, automation improvements, and stability enhancements

• Ability to create clear runbooks, SOPs, and operational documentation

Preferred Qualifications

• Experience building or supporting AI/ML infrastructure including vector database deployments

• Experience implementing HA/DR architectures and executing disaster recovery drills

• Exposure to private-only cloud architectures and secure ingress/egress controls

• Familiarity with FinOps practices in multi-cloud environments

• Experience with Vault for secrets management and secure credential injection

• Hands-on experience with Score/Manifesto for declarative workload definitions

What Makes HTC A Great Place To Build Your Future HTC Global Services wants you to join our team. Come build new things with us and advance your career. At HTC Global, you'll collaborate with experts, work alongside clients, and be part of high-performing teams driving success together. You'll have long-term opportunities to grow your career and develop skills in the latest emerging technologies. At HTC Global Services, our employees have access to a comprehensive benefits package. Benefits can include Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks. Our success as a company is built on inclusion and diversity. HTC Global Services is committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect. We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success. HTC is an Equal Opportunity Employer and a proud National Minority Supplier. We seek to empower each individual, fostering an environment where everyone feels valued, included, and respected. #LI-Hybrid #LI-DT1 #Hiring