Lead IT Technician job in Gulf Shores

JOB GOAL: To provide advanced technical support and leadership for the daily technology operations of Gulf Shores City Schools. The IT Technician ensures reliable performance of devices, networks, and instructional technology systems that support the district's 1:1 student device environment and coordinates technical support efforts across schools to ensure consistent, high-quality technology services., * Demonstrates support for the school system and its vision, goals, and priorities.

• Provides advanced technical support for district devices, networks, instructional technology systems, and software applications.
• Diagnoses and resolves complex hardware, software, and connectivity issues beyond the scope of school-based technicians.
• Assists with installation, configuration, and maintenance of district technology systems including computers, servers, wireless infrastructure, and peripherals.
• Supports district technology infrastructure to ensure reliable access for instruction and operations.
• Provides guidance, support, and coordination for Technology Support Technicians located at district schools.
• Assists the Director of Educational Technology in coordinating daily technology support operations across the district.
• Helps ensure consistent procedures, service standards, and response times for technology support.
• Assists in training and mentoring school-based IT technicians.
• Supports deployment, maintenance, and management of the district's 1:1 student device program.
• Assists with device inventory, configuration, repair coordination, and lifecycle management.
• Maintains and manages devices through mobile device management (MDM) systems.
• Assists schools with device distribution, troubleshooting, and replacement procedures.
• Assists in managing and maintaining the district technology help desk system and work order processes.
• Ensures timely response and resolution of technology service requests.
• Maintains documentation of technical issues, solutions, and procedures.
• Helps develop and refine technology support processes and best practices.
• Assists with monitoring and troubleshooting district network infrastructure.
• Documents and resolves network and connectivity issues.
• Works with the Chief Technology Officer on system upgrades, technology deployments, and infrastructure improvements.
• Provides professional and courteous technical support to students, teachers, administrators, and staff.
• Works with school administrators to address school-specific technology needs.
• Communicates clearly with users regarding problem resolution and system updates.
• Maintains confidentiality regarding school system matters.
• Demonstrates initiative in identifying opportunities for improvement in technology services.
• Maintains accurate records, documentation, and reports.
• Properly uses and maintains district technology equipment and tools.
• Adheres to school system policies, administrative procedures, and applicable laws.
• Performs other duties as assigned by the Chief Technology Officer.

Salary/Term: Pending board approval.

• Bachelor's degree in Information Technology, Computer Science, Educational Technology, or related field required.
• Demonstrated experience supporting K-12 technology systems, networks, and end-user devices.
• Strong technical knowledge of macOS, iOS, Windows, and ChromeOS environments.
• Experience managing mobile device management (MDM) systems.
• Strong knowledge of Microsoft 365 administration and cloud-based services.
• Knowledge of network infrastructure, wireless systems, and device connectivity.
• Ability to diagnose and resolve hardware, software, and network issues.
• Demonstrated ability to lead and support technical staff across multiple locations.
• Strong organizational, communication, and customer service skills.
• Ability to lift up to 50 pounds and perform physical tasks related to equipment installation and maintenance.
• Possess and maintain a valid driver's license.
• Ability to meet suitability criteria under the Alabama Child Protection Act of 1999 and Act No. 2002-457.
• Ability to be punctual and maintain regular attendance.
• Such alternatives to the above qualifications as the Board may require.