CRM Engineer

We're looking for a CRM Engineer who enjoys working at the intersection of data, automation, and marketing technology. Someone who likes solving technical challenges, understands how CRM platforms work under the hood, and collaborates easily in multidisciplinary teams.

You'll be part of our CRM Practice, consisting of CRM Engineering (your team), CRM Strategy, and CRM Activation. Together, we design, build, and bring customer journeys to life, combining strategy, technology, and execution to create meaningful, scalable customer experiences. Here, we combine future-ready technology with thoughtful design to create digital experiences that build long-lasting relationships for brands like GANT, Inter Milan, bol.com and Just Eat Takeaway.

In this role, you'll build the technical engine behind CRM strategies, enabling personalised, automated customer journeys across channels for leading brands.

WHAT YOU'LL DO:

• Translate lifecycle and campaign requirements into technical solutions.
• Build and maintain CRM automations, workflows, and journey logic.
• Configure marketing automation platforms.
• Set up data structures, segmentation, and triggers for CRM journeys.
• Develop integrations like API connections and out of the box connectors.
• Troubleshoot issues and optimize CRM platform performance.
• Work together with CRM Solution Architects on larger CRM implementations.
• Document solutions and follow technical best practices and governance.

• 2-4 years of experience in CRM engineering, marketing automation, or a related technical role.
• Hands-on experience with one or more CRM platforms (like Salesforce Marketing Cloud, Bloomreach, Adobe Campaign, Microsoft Dynamics, SAP Emarsys etc.).
• Basic knowledge of SQL, scripting, APIs, or structured data formats (JSON). You are not a developer, but you understand code.
• A problem-solving mindset and genuine curiosity about how systems work.
• Comfort working independently on smaller projects, and collaboratively on larger ones.
• You're comfortable being client-facing and explaining technical topics clearly.
• You thrive in a fast-paced agency environment with a high level of autonomy.

• A reputation for doing good. DEPT® has been a Certified B Corp® since 2021, has been named a Great Place To Work since 2022 in the Netherlands and named 'Agency of the Year' at both The Lovies and The Webby Awards.
• Awesome clients. Whether big, small, local or global - at DEPT® you'll get the opportunity to work with all of them. And we celebrate all of our successes together!
• A flexible, hybrid working policy (2-3 days from the office, depending on location) and the opportunity to work from abroad for 13 weeks a year.
• DEPT®/YOU Learning Menu and DEPT®/YOU Special Programs. Develop your skills with courses and programs tailored to your needs.
• Stay happy and healthy with a contribution to your health through the OpenUp platform, gym and wellness discounts, and healthy lunches at the office.
• Get a discount on your lease bike and ride in style. You can also enjoy hassle free-commutes with an NS Business Card.
• You can discover even more employee benefits here

DEPT® is a Growth Invention company built to help the world's most ambitious brands grow faster. Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention services across Brand & Media, Experience, Commerce, CRM, and Technology & Data. We're 50|50 tech and marketing, partner-led, and first to move. Clients include Google, Lufthansa, Meta, eBay, and OpenAI. We have been certified B Corp and Climate Neutral since 2021. This role is part of our Experience & Engineering team based in Rotterdam and Amsterdam. We combine our skills in developing future-ready technical solutions with our expertise in creating beautiful designs to deliver exceptional and engaging digital experiences that build lasting relationships with our clients like Action, Bolia, Inter Milan, Danish Cancer Society and many more. Good understanding of processes required to build a digital experience are a must., WHY DEPT®? We are a Growth Invention company built to help the world's most ambitious brands grow faster. Operating at the intersection of technology and marketing, we create what is next by pioneering ideas, acting fast, and moving further because standing still just is not in our DNA. We are drawn to people who stay curious, move with intent, and never stop inventing. Our culture runs on three values: better together, relentlessly curious, and get sh*t done. It is how we work, how we grow, and how we make things that matter. At DEPT®, you will find the freedom to explore, the space to collaborate, and the trust to make a real impact for our clients, for each other, and for the world we are helping to build., At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives. Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine. We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us. Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.