IT Support Technician

• Provide first- and second-line technical support via the helpdesk, remotely and in person.
• Diagnose and resolve hardware and software issues across Windows-based environments.
• Support and maintain IT infrastructure including servers, networks, and peripherals.
• Install and configure operating systems, software, and devices.
• Assist in implementing new technologies and processes under the direction of the IT Technical Manager.
• Maintain accurate records and ensure service requests are resolved in line with SLAs.
• Actively contribute to safeguarding and health & safety compliance across sites.

Technologies:

• Hardware
• Support
• Microsoft 365
• PowerShell
• Windows
• Office 365
• Mobile

• Ideally Microsoft-certified, or working towards certification.
• Strong understanding of Microsoft operating systems, Microsoft 365 administration (including use of PowerShell), and general networking principles.
• Practical experience with hardware fault-finding and software installation.
• Excellent communication, organisation, and problem-solving skills.
• Calm, methodical, and able to work under pressure in a busy environment.
• A flexible, team-focused attitude with a commitment to ongoing professional development.
• Car and full driving license., We are a leading organisation seeking a proactive IT Support Technician to join our dedicated IT support team in Macclesfield. This is a fantastic opportunity for someone with strong technical knowledge and a customer-focused attitude to play a key role in delivering first-class IT services across multiple school sites.

In addition to a competitive salary and benefits package, we offer opportunities for professional development and Microsoft certification. Join us in a supportive, collaborative working environment where we make a positive difference in education. If you're interested, we invite you to apply now!