Help Desk Analyst

"Navitas Partners, LLC" is seeking a skilled and customer-focused Help Desk Analyst to provide technical support to end users in a fast-paced enterprise environment. The ideal candidate will have strong troubleshooting skills, experience with Microsoft technologies, and a commitment to delivering excellent customer service. Key Responsibilities

• Provide technical support and troubleshooting for a wide range of software applications and hardware systems
• Assist with onboarding new users, including creation of Active Directory (AD), email, application, and VPN accounts
• Manage Microsoft Office 365 (M365) services, including Exchange mailboxes, shared calendars, and distribution groups
• Assign and manage permissions for mailboxes, calendars, and file shares
• Support Active Directory security group memberships and on-premises file share access
• Monitor and manage help desk tickets using ServiceNow; resolve or escalate issues as needed
• Respond promptly and professionally to support requests from users, vendors, and internal teams
• Handle user offboarding processes, including account deactivation and access removal
• Provide remote access and VPN support, including user guidance and training
• Troubleshoot issues related to Microsoft Windows and Microsoft Office applications
• Utilize remote desktop tools to diagnose and resolve user issues
• Leverage internal documentation, knowledge bases, and vendor resources to resolve technical issues
• Ensure a high level of customer satisfaction through effective communication and timely resolution
• Support additional IT-related tasks and projects as assigned

• Strong knowledge of Microsoft Office 365 (Exchange, Teams, SharePoint, MFA)
• Experience with Active Directory user and group management
• Familiarity with ServiceNow or similar ticketing systems
• Solid understanding of Windows operating systems and Microsoft Office suite
• Experience with VPN and remote access tools
• Excellent problem-solving and communication skills
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment

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