Applications Support Specialist - MS Dynamics 365

• Provide 1st, 2nd & 3rd Line Applications Support across Microsoft Dynamics 365 Business Central and Microsoft 365.
• Support Power Platform solutions including Power Apps, Power BI, and related integrations.
• Investigate, troubleshoot, and resolve incidents and service requests in line with SLAs.
• Escalate complex issues to vendors or senior IT colleagues as required.
• Contribute to system configuration, enhancements, testing, and deployment.
• Support user training, documentation, and adoption of best-practice system usage.
• Deliver frontline support for Dynamics 365 Business Central and Microsoft 365 tools including Teams, SharePoint, Outlook, and OneDrive.
• Maintain support documentation, knowledge articles, and resolution logs.
• Ensure business continuity through timely and professional issue management.
• Provide user support across multiple business units and sites.
• Assist with small-to-medium system improvements and IT projects.
• Support testing, deployment, and documentation of system changes.
• Collaborate with business teams to identify and implement process improvements.
• Liaise with third-party suppliers to support upgrades, fixes, and enhancements.
• Deliver user training and ongoing system guidance.
• Create and maintain user-facing documentation and internal knowledge resources.
• Gather user feedback to support continuous improvement.
• Work closely with finance, operations, and wider business teams to ensure applications meet operational needs.

Technologies:

• Support
• ITIL
• Microsoft 365
• Power BI
• SQL
• SharePoint
• Office 365

• Proven experience in an Application Support or Systems Support role.
• Hands-on experience supporting Dynamics 365 Business Central.
• Strong knowledge of Microsoft 365 (Teams, SharePoint, Outlook, OneDrive).
• Familiarity with Power Apps and Power BI.
• Strong problem-solving skills and a customer-focused mindset.
• Excellent communication and stakeholder engagement skills.
• Experience with Power Automate (desirable).
• Exposure to Dynamics 365 CE or Field Service modules (desirable).
• ITIL or service management experience (desirable).
• Basic SQL or data querying skills (desirable).
• Experience working in manufacturing, distribution, or professional services environments (desirable).

We are an innovative company looking for an Application Support Analyst to join our Eco Services team. The role is essential for the effective operation of our core business systems, providing you with the opportunity to contribute to the improvement and optimization of Microsoft business applications. We offer a competitive salary of up to £45,000 per annum along with benefits and an Employee Development Program. Our working model is hybrid, allowing for 2 days remote work and 3 days onsite, with occasional travel to other UK sites as needed.