Application Support

• In this fully remote role, your day-to-day responsibilities will include:
• Managing support tickets and troubleshooting Sage 200 and Sicon Manufacturing issues
• Liaising with clients to deliver fast and friendly solutions
• Collaborating with developers, consultants, and the support manager to maintain high standards of service
• Helping to improve customer success outcomes
• You will initially assist in reducing a backlog of Sage 200 support tickets, working within a friendly and down-to-earth support team led by a people-first manager. In the longer term, you'll have the opportunity to cross-train into Microsoft Dynamics, providing a clear development path into broader ERP consulting.

Technologies:

• ERP
• Support
• Sage

• To be considered for the Sage 200 Support Consultant position, you must have:
• Strong Sage 200 support experience
• Proven experience supporting Sicon Manufacturing modules
• A strong customer service ethos and a focus on customer success
• Experience working remotely with support tickets or escalations
• Excellent communication and troubleshooting skills

We are a dynamic, long-established Sage solutions provider with over 40 years in the industry. As a leading Sage consultancy and recognized Sage Development Partner, we are one of the largest Sage resellers in the Midlands. Our team of 28 staff is focused on delivering high-quality Sage 200 and Sage Intacct consulting solutions to SME clients across the UK. We pride ourselves on a friendly, inclusive team culture characterized by strong collaboration and exceptionally low staff turnover. This role offers a salary of £45K and allows for full remote work, making it ideal for someone seeking flexibility and autonomy. Join us for broad exposure to Sage 200 modules and a variety of support challenges in a supportive team environment.