Accounting Software Support

• Logging and managing support calls
• Truly listening to clients to understand issues
• Resolving a wide range of functional and technical problems
• Supporting modules including invoicing, purchasing, stock, distribution, CRM, logistics, and route planning
• Addressing queries ranging from straightforward accounts questions to complex accounting challenges and database-related issues

Technologies:

• CRM
• ERP
• Support
• SQL, We are a fast-moving, innovative ERP vendor based in Halesowen, offering hybrid working (3 days office / 2 days remote) and a salary of up to £55,000. Our company delivers market-leading ERP and logistics solutions into the home oil distribution sector, supporting clients ranging from small operators to large-scale enterprises with £500M turnover. As a Senior Application Support Consultant, you will thrive in a stable, low-pressure environment, receiving full training to ensure you succeed and continue developing while enjoying a supportive, friendly atmosphere with exceptional staff retention.

• Proven experience in 2nd and 3rd line application support within an ERP / Finance ERP environment
• Strong background supporting accounting software with complex finance processes
• Confidence engaging with Finance Directors and CFOs on accounting and system issues
• Solid technical awareness, with SQL Server experience highly desirable
• A passion for application support, problem solving, and building long-term client relationships