IT Support Engineer

• Provide technical support via email, phone, or face-to-face on client sites
• Troubleshoot and diagnose various IT issues using a diverse technology stack
• Assist clients with Microsoft server and desktop operating systems
• Set up remote access VPNs as required
• Manage and support Microsoft Office 365 administration
• Ensure high standards of customer service are maintained at all times
• Occasionally travel to customer sites for on-site support

Technologies:

• Azure
• Hardware
• Hyper-V
• Support
• LAN
• NAT
• Office 365
• VPN
• VMware
• WLAN
• Cloud

More:

We are a vibrant digital agency based in the UK, dedicated to providing a range of software, hardware, and hosting solutions to our clients. Currently experiencing rapid growth, we have a high demand for ongoing support services. This IT Support Engineer role is office-based, and candidates must be able to commute daily, with occasional travel to customer sites when necessary. We offer a dynamic work environment where no two days are the same.

• Full UK driving licence
• Customer service experience with a high standard of customer service
• Knowledge of Microsoft server and desktop operating systems
• Basic networks diagnostics and troubleshooting skills
• Commercial experience working with Azure
• Remote access VPN setup
• Experience with Microsoft Office 365 administration
• Exemplary telephone manner
• Microsoft certifications (beneficial)
• Knowledge of VMWare & Hyper-V deployment (beneficial)
• Understanding of WAN, LAN, WLAN, NAT, Firewalls (beneficial)
• MS Exchange administration experience (beneficial)
• Previous experience working in an agency or MSP (beneficial)
• Telephony administration exposure (beneficial)