IT Service Performance and Reliability Manager

• Take ownership of performance, capacity, and resilience across critical IT services
• Lead observability across services by ensuring effective monitoring and actionable insights
• Manage capacity and performance through forecasting and trend analysis
• Identify risks early and drive improvements in service performance
• Ensure resilience and availability are built into services from the outset
• Support continuity planning and risk management
• Work closely with technical teams and stakeholders to resolve issues
• Deliver ongoing service improvements

Technologies:

• AWS
• OpenSearch
• Azure
• DevOps
• Grafana
• Support
• ITIL
• Kibana
• Linux
• Network
• PowerShell
• Python
• Windows
• Zabbix
• NodeJS
• Cloud

More:

We are seeking an IT Service Performance & Reliability Manager to join our team. In this role, you will focus on keeping customer-facing services fast, reliable, and fully observable while driving continuous improvement. If you are looking for a position where you can make a tangible impact on service performance and resilience, we encourage you to apply.

• Experience managing capacity and performance in IT environments
• Hands-on experience with AWS and Azure
• Strong knowledge of ITIL v3/v4 (certification required)
• Experience with monitoring/observability tools (e.g. Zabbix, Grafana, Kibana, OpenSearch)
• Knowledge of Windows and Linux server environments
• Scripting skills (e.g. Python, PowerShell, Node.js)
• Experience integrating data via APIs, webhooks, or messaging
• Strong analytical, problem-solving, and stakeholder management skills
• Desirable: DevOps exposure
• Desirable: Network infrastructure and communications protocols knowledge
• Desirable: Experience with social alarm platforms