Line Support Analyst

Spectrum IT are recruiting for a Contract 1st Line Support Analyst to join our Southampton client on an initial 3-6 month contract. This is an outside IR35 role and onsite working 5 days per week. Candidates for this role must be able to be onsite daily.

As 1st Line Support you will be proactive in triaging and solving IT support issues both desk side and via phone/email. You will provide IT support across multiple sites, ensuring users receive prompt and effective resolution to IT issues.

Key Responsibilities

• Provide 1st line support via desk-side, phone, and email
• Log, triage, and resolve tickets within agreed SLAs
• Escalate complex issues to 2nd/3rd line teams where required
• Support end users across hardware, software, and network queries
• Assist with onboarding/offboarding users and device setup

• Windows 7 - 11 support
• Office 365 / Microsoft 365 administration
• Active Directory
• Microsoft Exchange / email troubleshooting
• Service Desk / ticketing systems experience
• Remote support tools
• Printer setup and troubleshooting
• Basic network troubleshooting (e.g. switches, Wi-Fi, Meraki)

Spectrum IT Recruitment (South) Limited is acting as an Employment Business in relation to this vacancy.