Desktop Support Analyst

• As a member of our onsite support team, your key responsibilities will include:
• Receiving and responding to incoming tickets from remote IT teams, providing support for Service Desk tickets when possible.
• Offering expert support for Microsoft Office Suite and various Microsoft applications.
• Providing support for Mac devices, troubleshooting issues, and ensuring compatibility with our IT infrastructure.
• Troubleshooting software-related issues efficiently and assisting end-users with installations and updates.
• Maintaining and troubleshooting meeting room technology, ensuring seamless operation of audio-visual equipment during meetings.
• Collaborating with infrastructure and network teams for hardware installations, upgrades, and troubleshooting.
• Keeping an accurate inventory of IT equipment and performing regular audits.
• Providing IT support for customer conferences and events.
• Serving as an escalation point for remote IT teams for complex issues.
• Assisting with the onboarding of new employees by ensuring they have the necessary equipment and training.
• Offering VIP support to senior team members when required.

Technologies:

• Hardware
• Support
• Network
• Windows
• Office 365
• Mobile
• MS Teams

• You should be proficient in Microsoft Windows Operating Systems and the Microsoft Office Suite, including 365 and other associated applications.
• We expect you to have the ability to build hardware and possess networking skills.
• Excellent communication and customer service skills at all levels of hierarchy are essential.
• You must have full rights to work in the UK.

At Acora, we are dedicated to improving end user satisfaction and delivering premium experience-led IT services. Our mission is to unleash the potential of people through exceptional IT experiences. We value three key principles that drive our culture and actions: 1. Be the Best You Can Be: We continuously strive for personal and collective improvement. 2. We Do What We Say: We follow through on our commitments and communicate clearly to build trust. 3. Together We Win: We believe in strong relationships and collaboration to achieve shared goals. We embrace diversity and are committed to equal opportunities in our hiring practices. As a Disability Confident Committed Employer, we ensure that individuals with disabilities receive reasonable accommodations throughout the application and interview process. Join us at Acora and help create a workplace where everyone can succeed and make a meaningful impact. We look forward to welcoming you to our team.