Desktop Support Analyst - London

Adecco

Charing Cross, United Kingdom

2 days ago

Role details

Contract type

Temporary contract

Employment type

Full-time (> 32 hours)

Working hours

Regular working hours

Languages

English

Experience level

Intermediate

Compensation

£ 52K

Charing Cross, United Kingdom

Microsoft Windows

Microsoft Active Directory

JIRA

Collaborative Software

Dynamic Host Configuration Protocol

Desktop Virtualization

DNS

Identity and Access Management

Issue Tracking Systems

Virtual Private Networks (VPN)

Network Troubleshooting

Citrix Systems

Azure

TCP/IP

Windows Desktop

Office365

Hardware Asset Management

User Administration

Serve as the primary IT support contact for the London office, handling hardware, software, and connectivity issues in a timely and professional manner
Provide end-user support within a Citrix Virtual Desktop Infrastructure (VDI) environment, including troubleshooting session and application issues via Citrix Director
Manage end-user onboarding and offboarding, including hardware provisioning, account setup, and access management via Active Directory/Microsoft Entra ID
Maintain and manage hardware inventory, printers, and AV equipment across the London office
Administer and support Microsoft 365 and Windows desktop environments, including user account management and license provisioning
Perform network troubleshooting to diagnose and resolve connectivity issues, escalating to network teams where required
Support video conferencing and collaboration tools, including Zoom and other AV systems
Log, track, and resolve tickets using the organization's Jira ticketing system
Communicating software and security best practices to end users at varying levels of technical ability
Adhere to business continuity protocols and change control processes when implementing changes to the environment
Liaise with third-party hardware and software vendors as needed to resolve escalated issues

3+ years of hands-on desktop support experience in a Microsoft 365 and virtualized environment
Proven experience supporting Citrix Virtual Desktop Infrastructure (VDI)
Solid knowledge of Windows desktop operating systems and core Microsoft 365 applications
Experience with Active Directory and/or Microsoft Entra ID for user and device management
Strong network troubleshooting skills, including TCP/IP, DNS, DHCP, and VPN
Confident communicator with the ability to support users of all technical backgrounds
Strong problem-solving skills with a methodical and customer-focused approach
Understanding of Jira processes, including incident management and change control, * Experience with Zoom administration and enterprise video conferencing systems
Familiarity with macOS support in a mixed-OS environment
Experience using Citrix Director for session monitoring and troubleshooting
Knowledge of Bloomberg terminal support and administration
Previous experience in financial services or professional services environments