2nd Line Support Engineer

• Act as a point of escalation for 2nd line technical issues
• Log and manage incidents and service requests via phone and email
• Troubleshoot and resolve issues in line with SLAs
• Support occasional site visits (primarily within the M25) for hardware-related issues

Technologies:

• Active Directory
• Azure
• Hardware
• Support
• Microsoft 365
• Office 365
• Cloud
• SharePoint

• Proven experience in a 2nd Line support role within a service desk environment
• Strong knowledge of Microsoft 365, Active Directory, Azure, and disaster recovery
• Good understanding of networking concepts, firewalls, and switches
• A proactive attitude with a genuine desire to learn and progress

We are a reputable Managed Service Provider located in Cuffley, United Kingdom, offering a hybrid work setting with 2 days in the office and 3 days remote. Our benefits include 25 days of holiday plus bank holidays, a pension plan, an annual company bonus, an annual holiday event, onsite restaurant discounts, and free annual health checks. Join our collaborative service desk team to not only develop your technical skills but also progress into areas such as pre-sales and project delivery.