2nd Line IT Engineer

2nd Line IT Engineer Location: London (Hybrid working) Salary: Up to £36,000 + bonus Benefits: Bonus scheme, hybrid working, professional development, supportive team environment Our client, a leading organisation in their sector, is hiring a 2nd Line IT Engineer to provide high-quality technical support and ensure the smooth operation of IT systems across the business. This role offers the opportunity to work across a broad technology stack while contributing to continuous improvement and service excellence. What you'll do: Provide 2nd line support for hardware, software, and network issues Troubleshoot and resolve escalated incidents and service requests Support Microsoft environments including Windows, O365, and Active Directory Assist with system upgrades, deployments, and ongoing maintenance Document solutions and contribute to knowledge base improvements You'll work closely with 1st line support, infrastructure teams, and key business stakeholders to ensure issues are resolved

efficiently and to a high standard. What we're looking for: Proven experience in a 2nd line IT support role Strong knowledge of Microsoft technologies (Windows, O365, Active Directory) Experience with networking fundamentals (DNS, DHCP, TCP/IP) Excellent troubleshooting and problem-solving skills Strong communication skills and a customer-focused approach The ideal candidate will bring a proactive mindset, attention to detail, and enjoy working in a collaborative, fast-paced environment. Why join? Competitive salary with bonus potential Hybrid working model Opportunities for training and career progression Supportive and collaborative team culture