2nd - 3rd Line IT Support Engineer

• Administering and supporting Microsoft 365 including Exchange Online, SharePoint, Teams, Entra ID, Intune and compliance tools
• Managing Windows and macOS environments
• Delivering email migrations including cloud to cloud and hybrid setups
• Supporting and troubleshooting networking equipment including Cisco Meraki, HP Aruba, Ubiquiti and SonicWall
• Leading infrastructure projects from design through to deployment
• Using tools such as Datto RMM, Autotask and IT Glue to monitor and manage environments
• Supporting server, backup, security and firewall configurations
• Attending client sites when required for installs and issue resolution
• Working with video conferencing equipment

Tech Environment

• Microsoft 365, Exchange Online, SharePoint, Google Workspace
• Intune, JAMF, Entra ID, Endpoint Manager
• Cisco Meraki, HP Aruba, Ubiquiti, SonicWall, VLANs
• Datto RMM, Autotask, IT Glue
• Security and backup tools including Bitdefender and SaaS protection platforms

• Previous experience in an MSP environment
• Strong hands-on Microsoft 365 experience end to end
• Comfortable working across 2nd and 3rd line support
• Experience with migrations and hybrid environments
• Strong communication skills and ability to work with a range of users including senior stakeholders
• Someone proactive, reliable and able to take ownership of issues and projects

Desirable

• Exposure to Linux
• Experience in creative or production environments