IT Support Engineer

• Provide technical support to customers via telephone, email, and the ticketing system
• Accurately log, prioritise, and update support tickets
• Identify recurring issues and recommend service improvements
• Contribute to internal documentation and knowledge base articles
• Undertake occasional visits to client sites in London and East Sussex

• 2+ years' experience in an MSP or comparable service desk environment
• Excellent customer service and clear, professional communication
• Calm, methodical, and dependable in a busy support environment
• UK Driving Licence
• Strong working knowledge of:

• Microsoft 365
• Entra ID, Intune, and Microsoft Defender
• Microsoft Azure
• Core networking principles
• Client and server operating systems

Nice to have (not essential):

• Experience with AI tools (e.g. Microsoft Copilot, Claude)
• Microsoft certifications (365, Azure)
• CompTIA certifications (A+, Network+, Security+)

• Bonus scheme
• Private health care
• 25 days annual leave (not including bank holidays)
• Pension scheme
• Paid overtime
• Events & socials
• Actively invest in your training and long-term development

What it's really like to work here:

This isn't corporate IT. People that work here describe the team as:

• Close-knit, supportive, and collaborative
• Hard-working, but rewarded and recognised
• Trusted to do their job without micromanagement
• Comfortable asking for help and supporting others

Job Types: Full-time, Permanent

Pay: £28,000.00-£40,000.00 per year

Benefits:

• Company events
• Company pension
• Health & wellbeing programme
• Private medical insurance
• Profit sharing
• Sick pay
• Work from home

We're a UK-based MSP working with a growing portfolio of clients across multiple sectors, partnering with organisations that genuinely value high-quality, well-managed technology. This role suits someone looking to grow alongside the business. If you enjoy autonomy, variety, and working with people who genuinely care about the quality of what they deliver, you'll feel at home here.