IT Support Technician 3rd-Line

Your development matters. From certifications to mentorship to hands-on learning, we'll help you grow into the next stage of your career.

Clients That Keep Things Interesting

From Mushroom Farms to Logistics company's and everything in-between. Our client base spans ambitious start-ups to established businesses. No two days look the same.

Your Impact

You'll be the go-to expert for complex technical challenges and the driving force behind a high-performing support team. Working closely with the Technical Manager, you'll shape the future of our service delivery. Your voice will help us keep ahead of the curve.

What You'll Do

• Own the toughest challenges: Diagnose and resolve advanced hardware, software, and network issues with precision.
• Lead and inspire: Mentor technicians, foster collaboration, and build a culture of excellence.
• Drive performance: Analyse helpdesk metrics, implement improvements, and elevate customer satisfaction.
• Be the connector: Coordinate with internal teams and external vendors on projects, upgrades, and major incidents.
• Set the standard: Create robust documentation, champion compliance, and embed best practices.
• Empower users: Deliver training and guidance that makes technology accessible and secure.

• Proven success in senior IT support roles, with expert-level knowledge of Windows/Linux servers, Active Directory, networking, and cloud technologies.
• A natural leader with strong people skills and the ability to motivate and mentor.
• Certifications like Microsoft, WatchGuard or CompTIA? Even better.
• Calm under pressure, detail-oriented, and committed to continuous learning., * IT support: 4 years (required)

Willingness to travel:

• 100% (required)

• Competitive salary with regular reviews
• Friendly and collaborative work environment
• 25 days holiday + bank holidays
• Company pension scheme
• Team socials, Go Karting, Bi-Annual outings

Pay: £35,000.00-£45,000.00 per year

Southern Solutions is a fast-growing, forward-thinking Managed Service Provider that prides itself on exceptional service. If you're a seasoned 3rd Line Helpdesk looking for a step up in a role with real influence, this is your moment.