ICT Support Technician

Treo Recruitment

Kingston upon Hull, United Kingdom

yesterday

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Working hours

Regular working hours

Languages

English

Experience level

Junior

Compensation

£ 33K

Job location

Kingston upon Hull, United Kingdom

Tech stack

Microsoft Windows

Microsoft Active Directory

Backup Devices

Cloud Computing

Dynamic Host Configuration Protocol

DNS

Microsoft Office

Windows Server

Network Architecture

Information Technology

Network Server

Job description

Treo Recruitment is proud to be supporting a growing and well-established IT services provider in their search for two ICT Support Technicians / Field Engineers.

Our client delivers high-quality IT support and digital transformation projects across the education, SME, and non-profit sectors, and due to continued growth, they are looking to expand their technical team.

This is an excellent opportunity for an experienced IT professional seeking a varied, hands-on role with strong career progression.

This is a field-based IT support role working across primary and secondary schools.

You will:

Provide on-site technical support
Work closely with a central Service Desk team
Ensure issues are resolved efficiently and in line with SLAs
Deliver a high standard of customer service

This role suits someone who enjoys: Problem-solving Working with people A varied and fast-paced environment Developing their technical skillset, * Install, configure and maintain IT hardware, servers, and network infrastructure

Support cloud-based systems and backup solutions
Troubleshoot Windows environments and end-user devices
Provide support for MIS and finance systems
Maintain and repair interactive classroom technology
Collaborate with the Service Desk team to resolve support tickets
Assist with IT installations and rollout projects

Requirements

Minimum 3 years' experience in an IT Support / Field Engineer / Helpdesk role
Strong knowledge of Windows 10/11 deployment and troubleshooting
Experience with Windows Server, Active Directory, DNS, DHCP
Understanding of LAN/WAN networking
Experience supporting Microsoft Office / Microsoft 365
Strong communication and problem-solving skills
Full UK driving licence

Desirable (Not Essential)

Experience within the education sector
Knowledge of MIS systems (e.g. SIMS, Arbor)
Experience with audio visual / classroom technology, * Minimum 5 GCSEs (including Maths & English)
Level 3 IT qualification / apprenticeship (or equivalent)