IT Support Technician
Role details
Job location
Tech stack
Job description
Our client is looking for a polished, articulate, and highly professional IT Support Technician to join a growing team in Plano. This is more than a help desk role - it's a visible, business-critical position that supports day-to-day operations and ensures technology runs seamlessly across the organization. This position requires 5 days on-site in Plano, TX. As an IT Support Technician, you'll serve as the frontline of IT operations, triaging, troubleshooting, and resolving technical requests while delivering an exceptional support experience., * Triage and resolve support tickets (email, phone, ticketing system)
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Escalate broader or high-impact issues appropriately
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Meet and exceed SLA response timelines
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Maintain operational excellence in daily IT functions
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Follow established policies and processes - including professionally setting boundaries when needed
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Assist with periodic data cleanup initiatives
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Handle sensitive requests (new hires, terminations, executive matters) with discretion
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Contribute to team training materials and knowledge base development
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Recommend and help implement process improvements within the ticketing system
Requirements
- Bachelor's degree in IT, Computer Science, or related field (or equivalent experience)
- Strong organizational skills and attention to detail
- Professional communication skills - both written and verbal
- Ability to manage multiple priorities in a fast-paced environment
Benefits & conditions
COMP: Up to $30/hour with Conversion Salary of up to $55,000 + 20 25% Bonus WHY WORK WITH BCT: At BCT, we don't just place people, we support them. Here's what we offer:
- Up to 60% paid medical insurance for employees
- $50,000 life insurance policy on us
- Coverage for home, auto, pets, legal services & identity theft
- Dental & Vision insurance, 401K match, Short and Long-Term Disability
- Flexible Spending Account for healthcare and dependent care
- Anniversary bonuses to celebrate your commitment
- Referral bonuses from $500 $2,000, bring great people with you!
