on-site IT support resource
Hays plc
Bristol, United Kingdom
3 days ago
Role details
Contract type
Temporary contract Employment type
Full-time (> 32 hours) Working hours
Regular working hours Languages
English Compensation
£ 54KJob location
Bristol, United Kingdom
Tech stack
System Configuration
Microsoft Office
Wintel
Requirements
- Requirement for a Tech 3 (SCE) to work as part of a team on site.
- 7.5-hour day to be worked according to the local rota between 08.00 to 18.00.
- The successful candidate will be required to perform desk-side support Incident & Request work at the Bristol site. Wintel environment and HP laptop and desktop break fix hardware support.
- Excellent problem-solving skills & attention to detail, effective communication (both verbal and written) and interpersonal skills, with the ability to explain technical concepts to non-technical users.
- Ability to build relationships with your colleagues, wider support teams, and partners at all levels across the business. Must be able to work alone and unsupervised, whilst also using initiative when necessary. A continuous improvement mentality to see and call out areas to improve customer experience contributes to the creation and maintenance of knowledge-based articles and documentation for common issues.
- Experience in handling incidents & requests. Microsoft Windows technical support experience. Good knowledge of Windows 10/11 and MS Office Suite. Competent in using and supporting SKYPE to support of mobile technologies Apple and Android. Familiar with building, configuring, and troubleshooting desktops and laptops.
- As a lead engineer, you will be responsible for supporting and guiding the team, ensuring end user tickets are kept up to date and actioned within SLA. Making sure all processes and procedures are followed and updated when needed, whilst also working with and assisting a remote Team Leader.
- The successful candidate would need to be SC Cleared but also willing to successfully go through DV clearance once in the role.
