Payment Operations Analyst III
Role details
Job location
Tech stack
Job description
- Lead analysis of payment performance and customer experience, identifying opportunities for improvement, automation, and optimization across the payment lifecycle
- Drive prioritization, planning, and execution of new payment-related functions and projects to support a positive customer experience and strong team performance
- Own execution of all customer and partner payment release activities from a Billing & Credit (B&C) perspective, ensuring accuracy, compliance, and timeliness
- Evaluate business opportunities and translate needs into actionable initiatives aligned with organizational and departmental goals
- Influence cross-functional stakeholders, including executive leadership, through clear and effective communication to enable successful implementation of new processes and capabilities
- Serve as the primary POC and SME for payment functions, analyzing end-to-end processes and implementing system and process enhancements to improve efficiency, reduce manual effort, and optimize resource allocation
Requirements
Candidates must be willing to participate in at least one in-person interview., * Bachelor's Degree or equivalent from four-year College or technical school, preferably in Accounting, Business Administration, Economics, Finance, Mathematics or Statistics, and 2+ years of related experience, or equivalent combination of education and experience
- A plus if you have experience with Card and/or EFT payment acceptance from a Merchant or Service Provider perspective
- Experience with SQL OR demonstrated ability to successfully communicate with and work alongside technical teams (Data Analysts, Front and Back-end Developers, API Architects, etc.), * Proven ability to work independently with limited supervision while producing results towards operational goals
- Intermediate to advanced knowledge of Microsoft Excel, including the ability to create and work with Pivot Tables, SUMIF, VLOOKUP functions, and exposure to Macros
- Proficiency with Microsoft Office Applications (Outlook, Word, PowerPoint) and Google Suite
- Strong written and verbal communication skills
- Ability to read, analyze, and interpret common metrics used to measure and monitor operational performance, define problems, collect data, establish facts, draw valid conclusions, and provide clear and concise communication with a wide audience of internal departments
Benefits & conditions
We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits .
The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.
Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.
The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.
