Felix Augenstein

Integrate your Cognitive Assistant with 3rd-party DBs and software

What if your chatbot could create Jira tickets or add leads to your CRM? Learn how to integrate conversational AI with any third-party application using serverless functions.

Integrate your Cognitive Assistant with 3rd-party DBs and software
#1about 5 minutes

Understanding cognitive assistants and IBM Watson

Learn the difference between simple chatbots and cognitive assistants, using the Simon space station bot as a real-world example of Watson Assistant.

#2about 3 minutes

Exploring Watson Assistant features and deployment options

Discover the core capabilities of Watson Assistant, including its 24/7 availability, multi-channel support, and flexible deployment on public cloud, private cloud, or on-premises.

#3about 5 minutes

Creating a Watson Assistant service on IBM Cloud

Follow a step-by-step guide to navigate the IBM Cloud dashboard, create a new Watson Assistant service instance, and select the appropriate pricing plan.

#4about 10 minutes

Building a dialogue skill with intents, entities, and nodes

Define user goals with intents, capture specific details with entities, and structure the conversation flow using dialogue nodes and slots in a practical bike shop example.

#5about 4 minutes

Deploying your assistant with the web chat integration

Customize the appearance of the web chat UI and embed the generated JavaScript snippet into your website to deploy the assistant.

#6about 6 minutes

Connecting to a database with webhooks and cloud functions

Use webhooks to call an external API from your assistant, leveraging serverless IBM Cloud Functions to create and retrieve records from a database.

#7about 3 minutes

Creating Jira issues directly from your assistant

Integrate Watson Assistant with Jira Software by using a webhook to send user-reported issues directly to a Jira project via its REST API.

#8about 4 minutes

Adding new contacts to HubSpot CRM via the assistant

Automate lead capture by connecting your assistant to HubSpot CRM, allowing users to submit their contact information which is then added to your CRM system.

#9about 8 minutes

Audience Q&A on use cases, pricing, and deployment

Explore answers to common questions about Watson Assistant, including pricing models, on-premises deployment, SDK availability, and handling rich media.

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