The retention flywheel: designing products people don’t want to leave
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Madalena Costa
Glanceable
Lead Product Designer
This presentation dives into how understanding the human brain’s wiring can lead to more intuitive, engaging, and seamless user experiences. By leveraging cognitive biases, psychological principles, and neuroscience insights, we can design interfaces and workflows that feel natural to users, guide their behavior, and create habit-forming interactions. We’ll explore how to reduce friction in digital products, keeping users engaged and making interactions almost instinctive.
Although I’m not a developer, I’m working with developers, and our connection has always been close - once I understood the importance of the Developer Experience, it’s even closer. This topic is something that I want to educate people about: as a developer it’s important for you to understand how the developed product will be perceived by the users, and how you can contribute to make it even more user-friendly.
World Congress 2025
Madalena Costa
Glanceable
Lead Product Designer
Malte Breitzmann
E.ON
Software Engineer
Saskia Henatsch
E.On Global User Excellence
Strategic Design
Stan Bühne
IREB
Managing Director
Réka Leisztner
Zühlke
Senior Consulting Manager