Applications Support Manager

As part of an exciting period of growth, we’re looking for an experienced IT Applications Support Manager to join our Tech team.

This is a key leadership role responsible for ensuring the stability, performance and resilience of our enterprise applications used across our Housing and Care organisation. You’ll lead the Applications Support team, overseeing operational support, service quality and continuous improvement across a broad application landscape, containing everything from HR, finance, care, housing and service management platforms.

As part of Service Operations and working closely with Engineering, Change Delivery teams and third-party suppliers, you’ll help ensure our application services remain available, reliable, secure, and fit for the future.

What you’ll be doing

• Lead and develop the Applications Support team, through strong people- centred values and behaviours and wide technical knowledge.
• Coordinate and Manage incidents, technical escalations and service performance across enterprise applications
• Ensure services are delivered in line with SLAs and operational standards
• Drive service improvements across monitoring and support processes with particular focus on automation and cross-skilling efficiencies.
• Collaborate closely with internal teams and suppliers to support service continuity, service transition and operational readiness
• Take a leading role in application upgrades, maintenance and lifecycle activities, * Mental health support
• Flexible working options
• Access to online GP appointments

Finance

• Pension plan - contribute between 4% and 8% and we’ll match it or better
• Quick and easy pension transfer service
• Savings and financial advice, loans, free life assurance
• Discounts on shopping, holidays, phones, technology and more
• Free Blue Light Card

Career

• Ongoing personal and professional development programme
• Leadership Pathways online learning resources
• Career progression and promotion opportunities

To see our full range of benefits, check out our dedicated being well website Please follow the link or copy and paste https://anchorbeingwell.co.uk/ into your browser

Celebrating diversity, celebrating you

Anchor is proud to be an equal opportunity employer. We aim to celebrate diversity and inclusion in all that we do, as we know that the more diverse our colleagues are, the better care and support we can give to our residents and each other.

We are proud to have an LGBT+ group for our residents, and also Disability, LGBT+ and race and ethnicity colleague networks. These work to celebrate diversity, address concerns, review policy and practice and empower their members. We also have an Inclusive Ambassador network to allow all colleagues to be part of promoting diversity and to be an ally to others.

We are a Gold Standard Inclusive Employer, a Stonewall Diversity Champion, Menopause Friendly and a signatory to the Care Leaver Covenant, HouseProud Pledge and Age Friendly Employer Pledge schemes.

Do you have experience in Technical support?, * Experience leading an applications or technical support team within a large organisation.

• Strong understanding of enterprise application support across varied SaaS, and hybrid environments.
• Experience of working in a structured and cohesive way with multiple key application platform partners.
• Strong understanding of supporting batch operations, scheduled task and Data-Load based platform activities.
• Excellent standard of knowledge across typical application-based workflow and logic.
• Strong experience managing incidents, problem investigations and operational service delivery across ITIL-aligned service management practices
• Strong communicator, stakeholder management and problem-solving skills

Desirable

• Housing and Care platform support experience (Northgate, MS Dynamics 365)
• Microsoft Stack knowledge including Dynamics 365, Azure DevOps and Windows environments.
• ITIL v3 or v4 certifications
• Good Experience with ServiceNow configuration, workflow and automation improvements or similar ITSM/ESM platforms.
• Microsoft or platform-specific certifications

Pulled from the full job description

• Employee discount
• Company pension
• Discounted gym membership

Anchor - a great place to work

Anchor is England’s largest not-for-profit providers of care and housing for older people. Our heartfelt ambition is to transform housing and care so everyone can have a home where they love living in later life.

We’re not-for-profit which means every penny we make or save is invested in the people who live with us, the places they live and the people who work here. That means a better standard of care and customer service, better wages, more investment in training and development and improved facilities.

Our values

Every one of us can make a difference to our residents and play a part in shaping homes and services around their needs.

Our Anchor values of being Accountable, Respectful, Courageous and Honest apply to us all, whether you manage colleagues as part of your role or not.

Displaying our values can influence those around us to do the same. We can all be leaders at Anchor and should all be driven by the same customer ethos. Our Anchor Leadership Framework helps align these values with the skills and behaviours we demonstrate.