Lead Applications Support

Join a leading UK wealth management organisation supporting critical enterprise applications used across a high-performing financial services business.

We’re looking for an Application Engineer to take ownership of a portfolio of enterprise applications, ensuring they remain secure, stable, available and continuously improving. This is an excellent opportunity to work within a sophisticated wealth management environment where technology plays a pivotal role in delivering exceptional client outcomes. What you’ll be doing

• Supporting business-critical enterprise applications in a live production environment
• Managing incidents, problems and changes in line with ITIL best practice
• Performing root cause analysis and driving service improvement initiatives
• Monitoring application performance, availability and operational health
• Supporting releases, deployments and production change activities
• Working closely with business stakeholders, product teams and third-party vendors
• Automating manual processes and enhancing operational efficiency
• Contributing to operational resilience, disaster recovery and service continuity initiatives

What we’re looking for

• Strong experience supporting enterprise applications in production
• Solid understanding of Incident, Problem and Change Management
• ITIL-based service management experience
• Excellent troubleshooting and analytical skills
• Experience with monitoring and alerting platforms
• Ability to manage multiple priorities in a fast-paced environment
• Strong stakeholder communication skills

Desirable

• Experience within wealth management, investment management, private banking or financial services
• Knowledge of ServiceNow
• SQL and Scripting/automation experience
• Experience working with third-party vendors and managed service providers
• Understanding of operational resilience and security controls

What’s on offer

? Hybrid working (typically 50% London office/50% remote)

? Opportunity to support high-profile financial platforms

? Collaborative technology team with strong investment in modernisation

? Excellent career progression opportunities

? Competitive salary, bonus and comprehensive benefits package

If you’re an Application Support Engineer, Production Support Analyst, Technical Applications Specialist or Application Engineer looking to move into a leading wealth management environment, we’d love to hear from you.

If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.

• Strong experience supporting enterprise applications in production
• Solid understanding of Incident, Problem and Change Management
• ITIL-based service management experience
• Excellent troubleshooting and analytical skills
• Experience with monitoring and alerting platforms
• Ability to manage multiple priorities in a fast-paced environment
• Strong stakeholder communication skills

Desirable

• Experience within wealth management, investment management, private banking or financial services
• Knowledge of ServiceNow
• SQL and Scripting/automation experience
• Experience working with third-party vendors and managed service providers
• Understanding of operational resilience and security controls

? Hybrid working (typically 50% London office/50% remote)

? Opportunity to support high-profile financial platforms

? Collaborative technology team with strong investment in modernisation

? Excellent career progression opportunities

? Competitive salary, bonus and comprehensive benefits package