Service Desk Technician III

• Provide advanced desktop support and services in a high-volume environment
• Manage and support Active Directory, including user authentication, authorization, and identity/access management
• Troubleshoot technical issues using a structured, analytical approach
• Automate and streamline processes using scripting and innovative solutions
• Deliver high-quality customer service and ensure user satisfaction
• Diagnose and resolve network connectivity issues using tools such as PING, NSLOOKUP, and NETSTAT
• Support and administer SCCM (or similar tools), including mentoring others on usage
• Develop and maintain PowerShell scripts for automation and system management
• Support data auditing and cleanup initiatives (e.g., file systems, permissions, directories)
• Learn and adapt to new tools and technologies as needed, Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools. Related Jobs Connectivity Engineer (NAO) TEKsystems Pataskala, OH*On-Site Auditing Scheduling Operations Management Purchasing Forecasting Coordinating Construction Communication Change Orders Outside Plant

Operations Leadership Automation Mentorship Innovation CompTIA A+ Negotiation File Systems Adaptability Communication Data Auditing Prioritization Time Management Authentications Problem Solving Decision Making Desktop Support Customer Service English Language Active Directory Customer Support Technical Issues Influencing Skills Windows PowerShell Business Valuation Desktop Environments Full Stack Development Artificial Intelligence Network Troubleshooting Business Transformation Authorization (Computing) Verbal Communication Skills Influencing Without Authority Troubleshooting (Problem Solving) Dynamic Host Configuration Protocol (DHCP), We are seeking an experienced Service Desk Technician III to support and enhance desktop environments while helping implement automation and new technologies. This role requires strong troubleshooting expertise, excellent customer support skills, and the ability to streamline IT processes for optimal performance., * 10+ years of troubleshooting experience

• 5+ years of experience with Active Directory (including ADUC and related tools)
• 4+ years of experience with SCCM or similar systems (e.g., SMS)
• 4+ years of customer service experience in a technical environment
• 4+ years of networking experience, including DHCP, DNS, and diagnostic tools, * CompTIA A+ (or related certifications)
• Microsoft certifications
• Experience with PowerShell scripting (version 3.0 or higher), * Help Desk / Service Desk Support
• Active Directory Administration
• SCCM / Endpoint Management
• ServiceNow (or similar ticketing systems)
• Networking fundamentals and troubleshooting, * Strong communication and interpersonal skills
• Ability to collaborate across teams and functions
• Excellent problem-solving and analytical skills
• Strong organizational and time management abilities
• Ability to work both independently and in a team environment
• Effective prioritization and decision-making skills
• Leadership, influence, and negotiation capabilities, * Hybrid work model with a mix of onsite and remote work
• Occasional onsite presence required for team collaboration and interviews
• Fast-paced environment requiring adaptability and initiative, * Candidates must demonstrate technical and functional expertise during the interview process
• Strong written and verbal communication in English is required, Quality Control Project Closure Project Planning Constructability Project Controls Quality Assurance Network Protocols As-Built Drawings Fiber Optic Cable Project Management Quality Management Business Valuation Structured Cabling Workflow Management Fiber Optic Testing Primavera (Software) Full Stack Development Optical Loss Test Sets Artificial Intelligence Project Risk Management Construction Management Network Troubleshooting Business Transformation Internet Protocols Suite Software Technical Review Document-Oriented Databases Environment Health And Safety Systems Development Life Cycle Milestones (Project Management) Troubleshooting (Problem Solving) Optical Time-Domain Reflectometer +0, Leadership Hand Tools Screwdrivers Tape Measure Build Process Detail Oriented Problem Solving Health Advocacy Electrical Wiring Mechanical Aptitude Power Tool Operation Willingness To Learn Artificial Intelligence Discounts And Allowances Ability To Meet Deadlines, Automation Mentorship Innovation CompTIA A+ Negotiation File Systems Adaptability Communication Data Auditing Prioritization Time Management Authentications Problem Solving Decision Making Desktop Support Customer Service English Language Active Directory Customer Support Technical Issues Influencing Skills Windows PowerShell Business Valuation Desktop Environments Full Stack Development Artificial Intelligence Network Troubleshooting Business Transformation Authorization (Computing) Verbal Communication Skills Influencing Without Authority Troubleshooting (Problem Solving) Dynamic Host Configuration Protocol (DHCP) +0

This is a Contract position based out of Columbus, OH. Pay and Benefits

The pay range for this position is $25.00 - $25.50/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company., We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.