Mid Application Support Specialist

• Provide Tier II/Tier III production support for enterprise applications, including .NET systems, Appian platforms, and microservices-based architectures.
• Troubleshoot and resolve application defects, performance issues, and system outages.
• Monitor application health using logs, alerts, and dashboards to ensure system availability and stability.
• Perform root cause analysis and coordinate resolution with development, DevOps, and infrastructure teams.
• Support incident, problem, and change management processes in a structured operational environment.
• Assist with application deployments, releases, and validation activities.
• Develop and maintain technical documentation, including SOPs, runbooks, and knowledge articles.
• Respond to user requests and service tickets, ensuring timely resolution and clear communication.
• Provide functional and technical support to end users, maintaining a strong customer service orientation.
• Collaborate across teams to improve system reliability, automation, and operational efficiency.
• Continuously evaluate and adopt emerging tools, technologies, and best practices.

• Four (4) years of relevant application support experience.
• Associate’s degree (AA/AS) in IT, Computer Science, or related field (or equivalent experience).
• Ability to work independently with minimal supervision while supporting technical objectives.
• Strong analytical and problem-solving skills for diagnosing application issues.
• Excellent written, verbal, and interpersonal communication skills.
• Demonstrated ability to quickly learn new technologies and tools.
• Strong customer service mindset and professionalism in all interactions.
• Experience supporting .NET-based applications.
• Working knowledge of Appian or similar BPM/low-code platforms.
• Understanding of microservices architecture and distributed systems.
• Experience with REST APIs, integrations, and service-based systems.
• Knowledge of SQL and relational databases.
• Familiarity with cloud environments (AWS and/or Azure).
• Experience with incident/service management tools (e.g., ServiceNow, Jira).
• US Citizens and Green Card holders only.
• No Visa Sponsorship available for this position.
• Must be able to OBTAIN and MAINTAIN a Federal or DoD “PUBLIC TRUST”; candidates must obtain approved adjudication of their PUBLIC TRUST prior to onboarding with Guidehouse. Candidates with an ACTIVE PUBLIC TRUST or SUITABILITY are preferred.

What Would Be Nice To Have:

• Experience with CI/CD pipelines and DevOps practices
• Familiarity with containerization technologies (Docker, Kubernetes)
• Exposure to application performance monitoring and reliability engineering concepts
• Experience supporting enterprise applications in regulated or secure environments
• Knowledge of automation tools and scripting for operational efficiency
• Prior experience in environments with complex, multi-system integrations

The annual salary range for this position is $65,000.00-$108,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.

What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

• Medical, Rx, Dental & Vision Insurance
• Personal and Family Sick Time & Company Paid Holidays
• Parental Leave
• 401(k) Retirement Plan
• Group Term Life and Travel Assistance
• Voluntary Life and AD&D Insurance
• Health Savings Account, Health Care & Dependent Care Flexible Spending Accounts
• Transit and Parking Commuter Benefits
• Short-Term & Long-Term Disability
• Tuition Reimbursement, Personal Development, Certifications & Learning Opportunities
• Employee Referral Program
• Corporate Sponsored Events & Community Outreach
• Care.com annual membership
• Employee Assistance Program
• Supplemental Benefits via Corestream (Critical Care, Hospital Indemnity, Accident Insurance, Legal Assistance and ID theft protection, etc.)
• Position may be eligible for a discretionary variable incentive bonus

About Guidehouse

Guidehouse is an Equal Opportunity Employer-Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.