Senior Application Support Specialist

• Provide Tier III / advanced production support for complex enterprise applications, including .NET systems, Appian platforms, and microservices-based architectures.
• Serve as a subject matter expert (SME) for application support activities, leading troubleshooting and resolution of critical incidents and outages
• Perform deep-dive root cause analysis and implement long-term fixes for recurring issues.
• Monitor application performance, logs, and system metrics to ensure availability, scalability, and reliability.
• Lead coordination across development, DevOps, infrastructure, and security teams to resolve complex cross-system issues.
• Support and oversee application deployments, releases, patches, and environment stability activities.
• Develop and maintain technical documentation, including operations manuals, runbooks, and knowledge base articles.
• Support and mentor junior and mid-level team members, providing technical guidance and knowledge transfer.
• Engage with stakeholders and users to communicate status, impacts, and resolutions effectively.
• Identify and implement process improvements, automation opportunities, and best practices for application support.
• Ensure adherence to service management processes (incident, problem, change management).
• Continuously evaluate and adopt modern tools, monitoring solutions, and emerging technologies to enhance support capabilities.

• Eight (8) years of relevant application support experience.
• Bachelor’s degree (BA/BS) in Information Technology, Computer Science, or related field.
• Master’s degree may substitute for additional years of experience as allowed under contract guidance.
• Ability to work independently with minimal supervision in complex environments.
• Strong analytical and advanced troubleshooting/problem-solving skills.
• Excellent written, verbal, and interpersonal communication skills Proven ability to learn new technologies and adapt quickly Strong customer service orientation with leadership capability.
• Strong experience supporting: .NET-based applications, Appian or similar BPM/low-code platforms & Microservices-based architectures.
• Understanding of REST APIs and service integrations, Application performance monitoring and SQL and relational databases.
• Experience with Cloud platforms (AWS and/or Azure), Service management tools (e.g., ServiceNow, Jira) and Production support in high-availability enterprise environments.
• US Citizens and Green Card holders only.
• No Visa Sponsorship available for this position.
• Must be able to OBTAIN and MAINTAIN a Federal or DoD “PUBLIC TRUST”; candidates must obtain approved adjudication of their PUBLIC TRUST prior to onboarding with Guidehouse. Candidates with an ACTIVE PUBLIC TRUST or SUITABILITY are preferred.

What Would Be Nice To Have:

• Experience with DevOps practices and CI/CD pipelines.
• Familiarity with containerization technologies (Docker, Kubernetes).
• Knowledge of application performance tuning and reliability engineering concepts.
• Experience leading production support teams or acting as escalation lead.
• Exposure to automation tools and scripting for operational efficiency.
• Experience in federal or highly regulated environments.

The annual salary range for this position is $98,000.00-$163,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.

What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

• Medical, Rx, Dental & Vision Insurance
• Personal and Family Sick Time & Company Paid Holidays
• Parental Leave
• 401(k) Retirement Plan
• Group Term Life and Travel Assistance
• Voluntary Life and AD&D Insurance
• Health Savings Account, Health Care & Dependent Care Flexible Spending Accounts
• Transit and Parking Commuter Benefits
• Short-Term & Long-Term Disability
• Tuition Reimbursement, Personal Development, Certifications & Learning Opportunities
• Employee Referral Program
• Corporate Sponsored Events & Community Outreach
• Care.com annual membership
• Employee Assistance Program
• Supplemental Benefits via Corestream (Critical Care, Hospital Indemnity, Accident Insurance, Legal Assistance and ID theft protection, etc.)
• Position may be eligible for a discretionary variable incentive bonus

About Guidehouse

Guidehouse is an Equal Opportunity Employer-Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.