Social Media Customer Support Specialist

We are seeking a Customer Support Representative II to join our Social Media Care team. This role is responsible for providing front-line support to customers through social media, email, and web platforms. The ideal candidate will be a strong communicator who can resolve customer inquiries, manage online interactions professionally, and ensure a high level of customer satisfaction., Respond to customer inquiries via social media, email, and website channels Monitor designated social media platforms and engage with customers in a timely and professional manner Troubleshoot product-related issues and provide accurate solutions Handle customer complaints and escalate when necessary Document all customer interactions clearly and accurately Review and approve outbound content for quality and accuracy Maintain a positive brand image in all public-facing communications, * How many years of customer service experience do you have?

• Which channels have you used to support customers? (Phone, Email, Live Chat, social media, In-person):
• Which social media platforms have you used in a professional setting? (Facebook, Instagram, X (Twitter), YouTube, TikTok):
• Do you have experience using any CRM or support tools (Zendesk, Salesforce, Freshdesk, etc.)?
• Are you comfortable working weekends on a rotating schedule?
• Training (5-7 weeks) requires full attendance with no time off. Do you have any planned commitments that may impact your availability?
• Do you have experience with the following? Microsoft Office tools (Teams/Zoom, Outlook), Working with multiple screens, Social media platforms:
• Are you a US Citizen or GCH? If on Visa please mention the Visa Status.
• Are you ready for background check and drug screen in accordance with the local law and regulations?
• Please confirm your email address and contact number.
• Cube Hub payroll is “Bi-Weekly, we pay every-other-Friday. Are you Comfortable with Bi-Weekly payroll policy?
• What is your Expected Pay Range?
• Please share your Current Location, Street Address and Zip Code.

Do you have experience in Technical Proficiency?, Do you have a Bachelor’s degree?, Minimum 6+ months of customer service or support experience Strong written communication skills Experience using social media platforms (e.g., Facebook, Instagram, X, YouTube, TikTok) Basic technical troubleshooting skills Strong interpersonal and conflict resolution abilities Proficiency with computer systems and multiple software applications Ability to work flexible hours, including weekends and occasional holidays, Experience managing social media for business purposes Background in technical, agriculture, or equipment-related industries Familiarity with CRM or customer support tools Bachelor’s degree in Business, Communications, Marketing, or related field

3.33.3 out of 5 stars Johnston, IA 50131 $19.00 - $19.50 an hour - Contract, Pulled from the full job description

• Referral program
• 401(k)
• Health insurance
• Vision insurance
• Dental insurance, * 401(k)
• Dental insurance
• Health insurance
• Referral program
• Vision insurance