Technical Support Specialist

We are seeking a dedicated and enthusiastic Tech Support Specialist to join our onsite team in Raleigh, NC. This position will provide hands-on technical support during a maternity leave coverage assignment. The ideal candidate will serve as the primary point of contact for employees’ IT needs, ensuring smooth day-to-day operations and delivering excellent customer service., * Provide technical support for hardware, software, and network-related issues.

• Install, configure, troubleshoot, and support Windows 11, macOS, and Microsoft Office 365 applications.
• Diagnose and resolve issues related to iPhone and Android devices.
• Support office printers, AV equipment, and conference room technologies.
• Manage and respond to help desk requests through Jira and ServiceNow ticketing systems.
• Perform break-fix support for laptops, docking stations, and peripherals.
• Maintain and manage office hardware inventory.
• Deliver timely and effective technical assistance to end users.
• Collaborate with team members and communicate effectively with employees and management.

Do you have experience in macOS?, Do you have a Bachelor’s degree?, * Proven experience as an IT Support Technician, Help Desk Technician, or similar role.

• Strong troubleshooting skills across Windows, macOS, Microsoft Office 365, networking, and mobile operating systems.
• Experience supporting iPhone and Android devices.
• Familiarity with Jira and ServiceNow ticketing platforms.
• Excellent analytical, problem-solving, and communication skills.
• Strong customer service mindset with the ability to support users patiently and professionally.
• Ability to work independently and as part of a team.
• Degree in Information Technology, Computer Science, or a related computing field required.
• Bachelor’s degree preferred.

Preferred Skills

• Experience supporting enterprise office environments.
• Knowledge of AV systems and conference room technologies.
• Strong organizational skills and attention to detail., * How many years of experience do you have providing technical support for Windows 11, macOS, and Microsoft Office 365 in a professional environment?
• Do you have experience troubleshooting and supporting end-user devices, including laptops, printers, iPhones, and Android devices?
• Do you have a degree in Information Technology, Computer Science, or another related computing field?

3.33.3 out of 5 stars Raleigh, NC 27609 $20 - $22 an hour - Contract, Pulled from the full job description

• 401(k)
• Health insurance
• Dental insurance, * 401(k)
• Dental insurance
• Health insurance

Application Question(s):

• Are you a US Citizen or GCH? If on Visa please mention the Visa Status.
• Are you ready for background check and drug screen in accordance with the local law and regulations?
• Please confirm your email address and contact number.
• Cube Hub payroll is “Bi-Weekly, we pay every-other-Friday. Are you Comfortable with Bi-Weekly payroll policy?