IT Support Specialist/Hardware Infrastructure

Provide onsite IT infrastructure and desktop support for employees, contractors, and business partners. Troubleshoot hardware, software, Windows OS, network connectivity, peripherals, and collaboration technologies while supporting day-to-day site operations., * Provide onsite desktop, hardware, software, and infrastructure support.

• Deploy, replace, upgrade, and maintain workstations and IT equipment.
• Support employee onboarding/offboarding and equipment provisioning.
• Manage IT inventory, asset tracking, audits, and equipment lifecycle.
• Troubleshoot wired/wireless networks, VPN, remote access, and basic infrastructure issues.
• Support conference rooms, printers, A/V, and collaboration technologies.
• Manage incidents, requests, and tasks through ServiceNow.
• Support local servers, network equipment, and manufacturing/engineering systems.
• Assist with software deployments, OS patching, cybersecurity, and compliance activities.
• Coordinate vendor warranty repairs and hardware break/fix services.
• Maintain technical documentation, SOPs, and inventory records.
• Participate in major incidents, site outages, business continuity, and after-hours support.

• Enterprise Desktop/IT Infrastructure Support
• Strong Windows, hardware, software, and peripheral troubleshooting
• Microsoft 365
• Active Directory
• Device/endpoint management tools
• Basic network troubleshooting - wired, wireless, VPN
• ServiceNow experience preferred
• Strong customer service and communication skills
• Ability to work independently and handle multiple priorities
• Valid driver’s license and ability to travel locally
• Ability to physically install/move IT equipment

Preferred:

• Manufacturing/engineering/field-site IT support experience
• Asset lifecycle and inventory management
• Conference room/A/V support
• Cybersecurity and endpoint protection knowledge
• CompTIA A+/Network+, Microsoft, or similar certifications
• Associate/Bachelor’s degree in IT, Computer Science, or related field