Maintenance Support Administrator

We are seeking a proactive and organised Maintenance Support Administrator to join our team. This role is central to ensuring efficient communication between tenants and the maintenance department, helping to deliver a responsive and high-quality service., * Act as the first point of contact for tenants regarding maintenance queries via telephone.

• Manage and respond to a dedicated WhatsApp communication channel with tenants in a timely and professional manner.
• Log, update, and track maintenance requests accurately on internal systems.
• Liaise effectively with the wider maintenance team, contractors, and other departments to ensure issues are resolved efficiently.
• Prioritise and escalate urgent maintenance issues as required.
• Maintain clear and accurate records of all communications and job updates.
• Support general administrative duties within the maintenance department.

Do you have experience in Organizational skills?, * Strong communication skills, both written and verbal.

• Experience in a customer service or administrative role (property or maintenance environment preferred).
• Confident handling phone calls and messaging platforms in a professional setting.
• Excellent organisational skills with the ability to manage multiple tasks.
• Ability to work well under pressure and prioritise workload effectively.
• Good attention to detail and accuracy in record keeping.
• Competent in using Microsoft Office and/or job management systems.