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Help Desk Analyst

IRESH TECHNOLOGIES LLC
Conyers, GA, United States
2 months ago

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Experience level
Experienced
Experience required
2 years minimum
Working hours
Regular working hours
Languages
Spanish
Job source
dice.com

Tech stack

Microsoft Windows Active Directory Apple IOS Microsoft Outlook Microsoft Office

Requirements

We are looking for a Help Desk Analyst to provide Tier-1 technical support in a fast-paced call center environment. The ideal candidate should have experience handling high-volume customer calls, troubleshooting technical issues, and delivering excellent customer service. Key Requirements: 2+ years of IT Help Desk experience Strong knowledge of Outlook, MS Office, Windows 7/10, and Active Directory IT Help Desk Call Center experience Experience with ticket management and escalation processes Knowledge of Apple iOS Excellent customer service and troubleshooting skills Bilingual (Spanish Required)

Apply for this position

This job is hosted externally. Click below to view the full posting and apply.

Apply on dice.com

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