IT Help Desk Analyst

Do you have experience in Windows?, * Vocational/Technical Degree in Computer Applications, Computer Technology, or a closely related field from an accredited college.

• Minimum 2 years of experience as a Help Desk Technician.
• Hands-on experience troubleshooting and resolving issues with:
• Microsoft Outlook
• Microsoft Office Suite
• Windows 7 & Windows 10
• Active Directory
• Minimum 2 years of experience monitoring ticket queues, assigning tickets to appropriate support staff, and escalating tickets that exceed SLA requirements.
• Minimum 2 years of experience installing, configuring, and performing minor repairs on computer hardware, software, and peripheral equipment.
• Minimum 2 years of experience responding to user inquiries and troubleshooting computer software and hardware issues.
• Bilingual (English/Spanish) - Required.
• Minimum 2 years of IT Help Desk Call Center experience., * Help desk: 2 years (Required)
• Call center: 2 years (Required)

Language:

• Spanish (Required)