Bilingual Helpdesk

Stellar Professionals

Conyers, GA, United States

2 months ago

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Experienced

Experience required

2 years minimum

Working hours

Regular working hours

Languages

English, Spanish

Job source

careerjet.com

Tech stack

Microsoft Windows Active Directory Apple IOS Microsoft Outlook Monitoring of Systems Mobile Application Software Microsoft Office Mobile Os Peripherals Computer Equipment Information Technology

Job description

Resolve Tier 1 Issues: Provide top-tier technical support to both internal employees and external users.
Ticket Management: Monitor queues, log issues, assign tickets, and escalate technical issues past Tier 1 to secondary teams or vendors before they breach SLAs.
System Monitoring: Oversee daily performance of computer systems and run basic diagnostics to troubleshoot hardware, software, or connectivity issues.
External Support: Assist external users with website support, password resets, online account management, and mobile application setups.

Requirements

We are looking for a Bilingual Helpdesk professional to join our technical support team! If you thrive in a fast-paced environment and have hands-on help desk experience, we want to hear from you., To be successful in this position, you must possess the following:

Language: Fully Bilingual in Spanish & English (Required)
Experience: 2+ years of IT Help Desk Call Center experience handling high-volume queues.
Education: Vocational/Technical degree in Computer Science, Tech, or a related field.
Technical Core: 2+ years of hands-on experience with Windows 7/10, Active Directory, MS Office, and Outlook.
Mobile OS: Knowledge of Apple iOS.
Hardware: Experience installing and performing minor repairs on computer hardware and peripherals.