Help Desk Analyst Bilingual Spanish at Conyers GA Only local

Do you have experience in Windows?, The Georgia Department of Driver Services (DDS) is seeking a Bilingual (Spanish/English) Help Desk Analyst I to provide Tier 1 technical support in a high-volume call center environment. The candidate will troubleshoot hardware, software, Outlook, MS Office, Windows 7/10, Active Directory, and account-related issues while delivering excellent customer service to internal and external users., Bilingual Spanish/English (Required) 2+ years of IT Help Desk / Call Center experience Experience with Outlook, MS Office, Windows 7/10, and Active Directory Ticket queue management, ticket assignment, and escalation Hardware and software troubleshooting Strong customer service and communication skills Vocational/Technical Degree in IT or related field

Preferred: Knowledge of Apple iOS

Pulled from the full job description

• Opportunities for advancement