Technical Support Specialist

CASE Collaborative

Concord, MA, United States

about 2 months ago

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Working hours

Regular working hours

Job source

schoolspring.com

Tech stack

Microsoft Windows Wi-Fi Technology Tablet Computers Computer Equipment Laptops Gsuite Multiplatform

Job description

Reports to the Financial Administrator with day to day supervision and coordination of all instructional and administrative technology.
Provide high quality technology support with commitment to the user experience for all students and staff members.
Ensure that technology issues are resolved efficiently with an effective solution.
Work closely with the Financial Administrator to project out replacement cycles and capital needs for the Collaborative.
Work closely with the CETT Team to coordinate device deployment and collection including iPads, Chromebooks, and Laptops.
Support use of equipment, such as laptops, desktops, tablets, interactive projectors and whiteboards, and printers.
Support G-Suite for Education across the Collaborative.
Coordinate the repair or replacement of in-warranty and out-of-warranty equipment and maintain an updated inventory of equipment.
Conduct preventative maintenance tasks such as software updates and minor repairs as needed.
Investigate new technologies and make recommendations to the Financial Administrator and the Executive Director.
Be capable of moving and lifting computer equipment and peripherals, such as monitors, desktops, and printers.
Must be able to drive between school locations in our member towns and our central office daily.
Assist with planning and support of computer based testing.
Manage third party contracts for printers, managed firewalls, and connectivity.
Perform other duties as deemed appropriate by the Financial Administrator and/or the Executive Director.

Requirements

Associate degree or bachelor’s degree preferred but are not required.
Experience maintaining and troubleshooting hardware and software issues in a multi-platform environment (Apple /Windows /Chromebooks /iPads /Tablets /Assistive Technology)
Experience with G-Suite administrator fundamentals.
Experience with classroom technology resources including projectors, printers, cameras, alarms, telephones, wi-fi systems, and interactive boards.
Previous experience in an education setting is preferred but not required.
Team player that can effectively manage multiple priorities.
Proficient communication and interpersonal skills required for user support and training with professional staff.
Interact positively with people who have varied technology skill levels.
Establish a positive working relationship with all town/school IT staff in member districts where the Collaborative has classrooms.

Benefits & conditions

Compensation competitive with public school employee sector.
Participation in Massachusetts State Retirement Board (MSERS).
Voluntary benefits: health insurance on day one, dental insurance, long-term disability, and life insurance are available on the first day of the month following your first day of employment.
CASE covers 65% of the health insurance premiums and 50% of the cost of basic life insurance.
Generous paid time off: 13 holidays, 15 vacation days, 15 sick days, 3 personal days, bereavement days and jury duty.
Mileage reimbursement for travel between schools, in-house PDP programs, tuition and workshop reimbursement.
Participation in 457 and 403(b) Retirement Plans.