Desktop Support Technician

Spectraforce

New York, NY, United States

2 months ago

Role details

Contract type

Temporary contract

Employment type

Full-time (> 32 hours)

Experience level

Expert

Experience required

5 years minimum

Working hours

Regular working hours

Job source

leoforce.us

Tech stack

Microsoft Windows IMac Apple IOS Apple Mac Systems Software Deployment Microsoft InTune Patch Management Casper Suite Software Performance

Job description

Should be a team member and individual contributor. Should handle CXO level customers with white glove approach. Interest to learn new technologies. Take ownership and drive results. Should act as location POC for the IT related issues and coverage. Should work with the team and ensure the coverage and support is taken care with zero escalation., * Operating System Troubleshooting: Skilled in diagnosing and resolving issues on Windows 10, Windows 11, macOS and Apple devices (iOS, iPads)

Device Migration, Software Deployment & Patch Management : Experience with seamless transitions between Windows and Mac environments. Proficient in managing OS image patching, software updates, and application deployments. Should have experience in basic troubleshooting to determine device vs application issues.
End-User Support: Providing technical assistance for desktop client applications, ensuring optimal software performance.
Hardware Services: Conducting installations, moves, additions, and changes (IMAC), as well as break/fix solutions for laptops and desktops
Asset Lifecycle Management: Handling procurement, disposal, and inventory tracking of IT hardware.
Mobile Device Management (MDM): Managing devices through Intune and JAMF for enterprise-wide security and configuration.
IT Service Management (ITSM): Expertise in incident and problem management, leveraging NexThink for in-depth problem analysis
On-Site & Remote IT Support: Delivering desk-side assistance, conference room technology support, and field services for remote sites
White Glove support: should have experience on white glove support. Handling VIPs
Walk in Support: should have experience in providing walk-in support (eg: apple genius bar or tech bar).

Requirements

White Glove Support experience
Customer Service with ITSM knowledge
Deskside support experience and walk-in support experience
Operating System Troubleshooting: Skilled in diagnosing and resolving issues on Windows 10, Windows 11, macOS and Apple devices (iOS, iPads)
Conf room support experience and should be able to help setting up events.