Technical Support

Spectraforce

Plano, TX, United States

2 months ago

Role details

Contract type

Temporary contract

Employment type

Full-time (> 32 hours)

Experience required

1 year minimum

Working hours

Regular working hours

Job source

leoforce.us

Tech stack

Microsoft Windows Active Directory Apple Mac Systems Information Systems VMware ESX Servers Microsoft Lync McAfee VirusScan Microsoft Office System Center Configuration Manager Productivity Software Server Administration System Testing

+6 more

Virtualization Technology Information Technology Casper Suite Zendesk Servicenow Vmware

Job description

Assist the Service Desk by actively taking intake calls
Provide top-notch customer focused support
Have excellent written and verbal communication skills
Engage in cross-training efforts amongst peers where applicable
Contribute to site level operational readiness and process improvements
Effectively manage as needed
Self-aware of gaps in skills and works to improve
Frequently collaborates with site lead, acting as back-up when delegated
Cross-platform collaboration with immediate peers

Requirements

High School Diploma, GED, or equivalent certification
At least 1 year of experience in tech support and administration
At least 1 year of remote tech administration and end user support
At least 1 year of experience with Windows 10
At least 1 year of experience with ticketing and traffic reporting tools (Zendesk, HPSM, ServiceNow), * Bachelor’s degree in business, Information Systems, Computer Science, or military experience
1+ years of experience with Active Directory services integration
1+ years of experience with defining, implementing, and leveraging process (change, incident, problem) management functions
1+ years of experience with virtualization technologies, to include VMWare tools (Fusion, ESX)
1+ years of macOS Server administration experience
1+ years of experience with Active Directory
1+ years of experience with macOS - High Sierra or earlier operating system
1+ years of experience with platform management and integration, to include JAMF Casper Suite or SCCM
1+ years of experience with productivity tools running on Mac, to include MS Office, Lync or Skype
1+ years of experience with Mac experience supporting 100+ end users
1+ years of experience with image deployment, software and system testing and encryption and security tools (McAfee) on Windows and macOS
Apple certification(s)